No sound after installing critical updates - Windows 7

Just bought a Toshiba P505D running Windows 7 on Sunday.  I then installed the 2007 Microsoft Office Suite.  Windows auto-intalled a lot of updates, Monday night and then after updates the sound has stopped working.  Toshiba has helped me solve the problem and it is not a hardware problem.  They had me then restore the system settings before updates of Windows and the sound is working again.  Now I'm nervous about the installation of the updates.  Anyone aware of this problem and how do I install the updates and keep functioning?  Thank you!

Hi BoonieBoy,

This could be a problem if one of the update is causing the problem. I suggest that you install update one by one to see which update is the culprit that is causing the problem.

1. open Windows Update by clicking the Start button, all programsand then click Windows Update.

2. click on the option to change the settings in the left navigation bar. You will now be on a screen where you will be able to set up how to download and install the updates on your Windows 7 computer

3. Select the updates but let me choose whether to download and install them. When you have finished setting options that you want, press the OK button to save these settings. You will now be at the main screen of Windows Update.

4. in the left pane, click check for updates, and then wait while Windows searches the latest updates for your computer.

5. you can then download the updates one or both.

6. now install a patch at a time and restart the computer after the installation of each update.

7. Repeat steps 5 and 6 until you get all the updates you want on your PC.

It is about what update is causing the problem. Provide the number of the update.

Thank you, and in what concerns:
Swathi B - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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