No sound after you connect the headphones.

I have a pavilion dv6 laptop.  I have a headset that I want to use for the games, but I can't hear sound through them.  When I do my helmet of communication to the default device it doesn't let me.

Hello Jack,.

I certainly understand the inconvenience that you cross.

It is possible that this problem would have occurred due to some incorrect settings or because of an incompatible or corrupted audio drivers.

Important: Make sure that your headphones are not connected to the line (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you connect in the headphones, most computers automatically cut the sound to the speakers. Ensure that the headset is completely and firmly inserted into the correct socket. Plug in the headphones and see if the same appears in Device Manager.

In order to understand the issue more clearly, I would ask that kindly provide me with the following information.

  1. Have you tried plugging in external speakers or any other helmet and checked if you are able to hear the audio?
  2. You are able to get the sound on your laptop's built-in speakers?

If you are not able to hear the audio on the built-in speakers or other external speakers or any other headset, I would suggest trying the following methods and check if it helps.

Method 1:

Open the hardware and devices troubleshooter.

Note: If your computer is having problems with a recently installed device or other hardware, try to use the hardware and peripheral troubleshooting tool to solve the problem. It checks the common issues of interest and ensures that a new device or hardware connected to your computer has been installed correctly.

http://Windows.Microsoft.com/en-in/Windows7/open-the-hardware-and-devices-Troubleshooter

If the problem persists, please follow method 2.

Method 2:

Check with the volume controls. Please follow the steps below and check if it helps.

(a) right click on the speaker icon in the taskbar, then select volume control options.
(b) check on "all devices evolving sound.
(c) make sure that you have "Default uncontrolled communication device".
(d) place a check on the speakers and headphones. Click on apply and OK.

If the problem persists, follow method 3.

Method 3:

This occurs when you have the speakers, by default. We need to put the headset as default. Please follow the steps below and check if it helps.

  • Exercise the functions mentioned below to set the speakers as default.

  • Click Start and click on Control Panel.

  • Click sound, and then a new window will open.

  • In the new window click on the "Playback" tab and right-click in the window and click on Show disabled devices.

  • Now, check if the headset is listed there and right-click on it and choose activate.

  • To highlight this helmet and click "set as default".

Also try to install the latest drivers from the chipset in the system and check if it helps.

If the problem persists, follow method 4

Method 4:

I suggest you to refer to the procedure described in the article below and check if it helps.

No sound in Windows

http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

Note: The above article will help you identify and solve its current problems in Windows, including no sound from your speakers or headphones.

I hope this information is useful.

If the problem persists, you can write to us and we will be happy to help you further.

Thank you

Tags: Windows

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