No sound no reinstallation of Windows XP

I have a Dell Latitude D620.  I forgot my password of windows on this computer and I was told that the only thing that I could do a reinstall of XP.  I did re-install it on a disc that came with the computer.  I have a picture (which is bad), internet connection, but no sound.  I checked the audio drivers, tried to make an update, reinstall, but in vain.  Device Manager shows a number of pilots under the other heading that are marked yellow - I tried to update those but without success.  I have a Realtek audio, but after update get a code 10, whatever that means.  What can I do to recover my sound and to improve video quality?  Thank you very much!!!  Cliff

Where did you try and update the drivers from?

Here is a link to the Dell page for your model...

http://www.Dell.com/support/drivers/us/en/19/product/Latitude-D620

You may need also a Dell resource CD wich will install drivers without the use of the internet.

Install the drivers in this order...

  • Chipset (inf)
  • Network (including wireless)
  • Graphics
  • Audio and other

Tricky

Tags: Windows

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