No sound on HP Pavilion 15 Notebook PC TS

We have no audio on our laptop of HP PAvilion TS 15.  Series # 5CD3391XD2. Product # E9G52UA #ABA. Runs Win * 64 - bit.  Help, please!

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

When windows has reloaded, you may or may not need to use the Recovery Manager to reinstall your original Audio driver as it is stated in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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