no speakers or headphones are connected

Hello! I have HP pavilion dv5 un2420, im suffering from a problem of noise... .the icon in the system tray program (x) volume on, and giving the indication to this statement that no audio device is turned on, I uninstalled the driver from Device Manager and after hibernation the volume icon indicates no speakers or headphones are connected now tell me it is a software problem or hardware, im so exhausted! Please help me out of this *.

Hello

You did changes to the computer before the show?

I suggest you try the steps from the following link:

Tips for solving common audio problems
http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-sound-problems

Tags: Windows

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    original title: Sound

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    ~ Denise ~

    Hello

    1. are you you can hear sounds in Windows even if there is a red X mark?
    2 have you made any changes to the computer before the show?

    3. you are trying to play sounds through internal speakers?

    You can perform the following methods and check if it helps to solve the problem.

    Method 1: Run the audio troubleshooter.
    Open the Audio playback troubleshooting utility:
    http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter

    Method 2:
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    In Windows 7 a red "X" may appear on the speaker in the notification area icon, even if the audio output correctly functions: http:/support.microsoft.com/kb/2011656

    Method 3:
    If the problem persists, perform the steps described in the article.

    No sound in Windows: http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows

    See also:

    Tips for solving common audio problems
    http://Windows.Microsoft.com/en-us/Windows7/tips-for-fixing-common-sound-problems

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    Hello Hayley,

    Thanks for posting your question on the forum of the Microsoft community.

    I would like to know some information about the problem so that we can help you better.

    What is the exact model of your laptop number?

    Please provide screenshots of the question and I also appreciate your efforts to solve this issue. We will work together to address them.

    Sound problems can be caused by cables that are not connected properly, damaged drivers, incompatible drivers, sound settings, missing updates and problems with your sound card.

    I would suggest trying the following methods and check if it helps.

    Method 1:
    Run this Microsoft fixit and check.
    Reference:
    Diagnose and solve the problems of Windows audio playback automatically
    http://support.Microsoft.com/mats/audioplayback

    If this does not help, then use method 2.

    Method 2:
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    Reference:
    No sound in Windows
    http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

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