no support for dv6768se

No update for the dv6000 BIOS

Careful, HP has turned to deception. I bought thousands of dollars worth of HP products. I recommend the purchase of HP in my official duties as a Director of engineering. However, I was disappointed by the performance and support in all cases. I have two machines where I couldn't write media to recover. The most recent is with my Pavilion dv6000 laptop. It has the problem of restarting which may be related to problems of overheating GPU NVidia. This is known issue and HP must have decided to let go without worrying about the goodwill of its customers.

The details for the latest incident are:

Seeking support, I called a number found on the site of HP. I was charged for the support of a partner HP from a foreign land only to make things worse.

They say that when I called HP they Mobile is unsupported and is obsolete. So, why is me she charged?

My flag will not re-start. The symptoms started he did a software update from Microsoft. The update restarted my system and suspension system. After a stop forced (pressing the power button for 5 seconds), I had a soft recovery screen. I did a restore and it restarted. It hung again. This time, the indicated recovery screen I couldn't move forward and to contact support.

I tried to get it back to the factory setting. This has seemed to work until I did the updates and tried to restart the machine. It hung again. I made the diagnosis of HW, but diagnostic tests indicated no problems. Analysis of disk of Vista also no problem.

Before I looked for support I found that instead of restart, if I made a stop, I could limp thought enough of the upgrade to Windows 7. However, the question remained, and she seemed to be associated with HW. That's when I called HP support.

First of all, I told them (ITechLine) was associated with HW and I didn't not need remotely diagnose my machine. They insisted so I spent a day watching a tech do the antivirus scans and scan disk. Later, they said they had solved the problem, but the technology that has been doing Diagnostics admitted that the original question seems HW and remains.

How I got the number of ITechLine from the HP website. May have been my mistake, and a better number could be found on the HP website. The loss of time can be, I think, a concealment deliberate by HP.

Later, I called enough people at HP (even in a foreign country) to find the HP had decided to abandon the support for my laptop and I couldn't support or portions of their share for this machine. The person said that the technology was obsolete. It is also darkening; Since a SATA drive for this my machine could be found for less than $50 and would have more than twice the capacity. In fact, I could buy a new memory 2 GB SODIMM, a new hard drive and a new battery for less than $90. Phone support charged $149.

I have a few web searches to find the GPU NVidia overheating problem was probably the cause. Then, I disassembled the laptop to clean the cooling fan. The reboot problem was considerably reduced. I can restart 5 out of 6 times, which leads me to believe that it is the GPU overheating problem.

However, now I can't use the optical drive to start the Windows 7 support. It does not show in my computer. Also, I can't write recovery media using the internal optical drive. I knew it is the bios, because one of the stages that I found on the web had to reset the cmos to the original. I see that is not the most recent. By going to the HP site for the update of the bios, I find that they no longer have the update and my machine does not get detected by their auto detect process. Forgot it that they did the laptop.

So, I have a laptop of brilliant almost new look that will not work and is unsupported. It is obsolete, even if the State of the industry has not really progressed for laptops. It is Wi - Fi enabled with a large screen and could run all the latest SW until 5 days ago. It is too light to be a doorstop good, so it is useless. All I can get from HP is denial, disappointment and a dress (with a foreign accent).

Being an EE, I thought that HP a tester has been great and that HP would be able and honorable. It's the end of an era.

Someone know where I can get the free bios update? It's not worth spending a lot of money after bad to pay for a service update of the bios.

It is a forum for users of peer-to-peer support for HP products. HP maintains no official presence in this forum. It is unlikely that HP will respond in an official capacity. Response of an employee of HP represents his own opinion and not that of HP.

Here are the specifications of your HP Pavilion Entertainment Notebook computer dv6768se. Based on the information contained in the specification, this model is about 5 to 6 years. Years of the computer, this laptop is very certainly obsolete. You can find the update of BIOS, drivers and software for your computer on the HP support site at HP Pavilion dv6768se drivers and downloads. The most recent BIOS listed is;

Description;
This package provides an update the system BIOS. The update is installed on models of laptops using a supported Microsoft Windows Operating System. A reboot is required to complete the installation.

Communicate the details;
Exit the: 2011-03-30
File name: sp52477.exe [1/1, 3.09 M]
Version: F.34
Compatibility: (MUST BE INSTALLED UNDER)
Microsoft Windows Vista
Microsoft Windows Vista (64-bit)

Fix/enhancement;
-Fixes a problem where the system stops unexpectedly in response and a warning window 0 x 124 appears when the laptop was turned off abnormally, then restarted.

Please send Bravo

Tags: Notebooks

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