No Video Clip asset/screenshot on M4 Aqua

Hi, I got a new Aqua M4 this week & can't take screenshots. When I hold the power button, I get the option "+ take screenshot", but after that I click on it it tells me that it's impossible because the content is protected or the memory is full. I read that I should have am active Clip small application but I have not, I have browser, clock, timer, block calculatotr and touch.

Any ideas how to solve this problem?

It works in safe mode?

How to start safe mode
http://talk.sonymobile.com/T5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot mode safe on Lolipop
1. press and hold the power button
2. Once you get the context menu
3. press and hold "power off".
4. boot in safe mode should become available

Tags: Sony Phones

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