Non-existent support

I guess it's called progress or the line background but no matter what support for DW seems to via chat and then he is not good at all. For some reason, and history says probably an update from Adobe is the question, DW CS6 starts over on my desk even if it was OK and running since July 2013. Cat seems to be the only support and they do not seem to understand the question, it seems that my only hope is the forum. The only phone contact seems to be for sales, but with this kind of support for some software expensive it makes me wonder if I would buy another Adobe product ever.

Now, I get a message to sign into my account to continue using my trial version of Dreamweaver which I did not. As I said, I have a fully legitimate license bought and paid directly from Adobe. PS CS5 seems to work OK, but I only started it once for this issue.

Suggestions on how the program works again? I do not have his life with any software. I am retired from the HVAC industry and my only use of these two products is an amateur astronomer, dedicated to images with his telescope and CCD cameras. I would go back to the possibility of using this program.

Thank you

Steve

www.Astral-Imaging.com

CS6 has not received an update in years, however, as all versions before and after, for some reason any DW has a penchant to go, either in the program or the preference files corrupted cache.

Aging off the buttons turn off/turn on / register has a bug in earlier versions, they must activate if you open a new blank document.

Two things to try before any re-installation in the future...

1. turn off the file cache of hidden agenda. Activate hidden your OS files and try this: removing a corrupt cache file

2. If that isn't clear until the issue, restore preferences could: restore preferences in Dreamweaver
You can make a backup of your custom code snippets work spaces and other first by copying records related to C > users > username > AppData > Roaming > Adobe > Dreamweaver (version) > language > Configuration so you can put them back in after the prefs are deleted.

3. a normal UN-install/reinstall rarely attracts this kind of problem because the files that are corrupted can be left behind in the typical process. Adobe has a cleaning tool which allows you to revert to a version "new factory" of DW which is available here: use the Adobe Creative Cloud cleaning tool to solve installation problems

Unfortunately, if your CS6 is part of one of the Creative Suites (such as Design Premium or Master Collection) he'll want to reinstall all related software in one big piece. If all goes well, you will not need to use the cleaning tool if this is the case.

Tags: Dreamweaver

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