Non-stop BSOD with office 365 customer 2013

Hi, since I installed the registered version of Office 365 customer 2013 got BSOD BAD_POOL_HEADER whenever I tried to use it or other programs on my computer.

Manufacturer of LENOVO computers

Computer model 3249CTO

Operating system (o/s) Microsoft Windows 7 x 64 Professional Service Pack 1

Generation of operating system (o/s) (build 7601), 64 - bit

Operating system (version) 6.1.7601

O/s language 0409

8.0 GB of system RAM

Version of the .NET framework 3.5.30729.5420

CD or DVD - ROM HL-DT-ST DVDRAM GSA - U20N

Total system storage size: 464,6 GB

Total physical memory 8. 0 GB (2 sticks Samsung 4095 MB PC3 SODIMM 10600 M471B5273CHO-CH9)

4.9 GB available physical memory

Total virtual memory 2.0 GB

Internet Browser [1] Internet Explorer

Version of the browser [1] 9.10.9200.16614

Information of Chipset Intel Core i7 M620 @2. 67 Ghz

Product chart [1] Intel® HD Graphics

LENOVO MOTHERBOARD

Model 3249CTO

Version of the BIOS LENOVO 6QET69WW (1.39)

Integrated Audio driver 6.14.0.3086 version

Wired network product Intel (r) based 82577LM Network Controller (OEM)

Where I am: I uninstalled office 365 4 times, reinstalled 3 times after different changes.

Uninstall last was a while ago after I had uninstalled cleanly previous version Office 2010, firefox, bittorrent, Skype...
at several stages of the process:

-Although the windows update is still on, I checked as thorough as I could my drivers with sfc, Lenovo utiliy, max driver, slimdrivers
-a performed the verification by the registry and other potential problems with Glary Utilities and Advanced System Care

-a ran the material check with CHKDSK and PC Doctor for everything including RAM ensures

-a ran Malware checks with MS Essentials, TDSSKiller, Malwarebytes, ADWCleaner

I always get the same BSOD, same addresses mentioned...
==================================================
Dump file: 062913-25896 - 01.dmp
Crash time: 29/06/2013 18:07:14
Bug Check String: BAD_POOL_HEADER
Bug check Code: 0 x 00000019
Parameter 1: 00000000'00000021
Parameter 2: fffff900'c1b0c000
Parameter 3: 00000000' 00003bd0
Parameter 4: 00000000'00000914
Caused by the driver: win32k.sys
Caused by the address: win32k.sys + 19415
Description of the file: multi-user Win32 Driver
Product name: Microsoft® Windows® Operating System
Company: Microsoft Corporation
File version: 6.1.7600.16385 (win7_rtm.090713 - 1255)
CPU: x 64
Plant address: ntoskrnl.exe + 75c00
Stack address 1:
The stack address 2:
Address 3 the battery:
Computer name:
Full path: C:\Windows\Minidump\062913-25896-01.dmp
Number of processors: 4
Main version: 15
Minor Version: 7601
Size of the dump file: 262 144
Dump of file time: 29/06/2013 18:08:16
==================================================

Crazy thing, is that I had office 365 solve customer 2013 for E3 plan, installed for more than 6 months without problems before this... now I registered and subscribed (version Pro-plus office) and cannot get it.  Reason that I really need fixed, is that I worked for a while on an access web app I need to finish...

So any help is appreciated.  I have several newspapers, I was able to post but don't have skydrive and don't know how give free access on skydrive pro... then I put bluescreen view 3 last newspapers which is same here https://xtrade-public.sharepoint.com/Documents/BSV130629.txt and picked PCHF program to extract a comprehensive report that you see there https://xtrade-public.sharepoint.com/Documents/PCHF_130629_214648.zip hoping you can give me help quickly solve...

Thank you!!!
Kevin

small additive... without office system 365 installed client is stable... that's how I write.

I saw that I wasn't the only one in this case... it looks like the trial version was more stable than rtm... I am really addicted to this web application, I have worked for a long time, otherwise I would probably give him a few more days (after a week) to solve before you cancel the subscription and refund.
I guess other people not hooked like I'm wouldn't be as long as the patient, the product looks promising, hope it can be fixed quickly.

Thanks again.

Kevin

I am pleased and often a clean install is the only way to make it work.  I make them every 4 months if I need it or not.

Good luck

Tags: Windows

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