Norton Internet Security scan cannot run because has encountered an internal error

Norton Internet Security scan cannot run because it has encountered an internal error.

Your question would be more services to the customers of Norton or Norton Community Forums.
They are the 'experts' things re Norton.

http://community.Norton.com/
https://support.Norton.com/SP/en/us/home/current/info?INID=us_hho_topnav_customer_care

Tags: Windows

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    Hello BigDGoodwin,

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    Take care

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    you force Nortons of UN-setting in the file quarantine.
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  • I installed the latest version of Norton Internet Security (2013. I received the error message. Symantec's Service infrastructure has encountered a problem and needs to close.

    I am running XP Home Edition and have used the Norton Internet Security software for years.  Support includes an update of the software each year when they are available.  I received a message that the latest version of the software was ready to install.  Well, I installed the latest version and unfortuantely, I continuely receive the following error message...

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    Hello

    Thanks for posting on Microsoft Community. I understand that you receive an error message after update Norton Internet Security on the Windows XP computer.

    I apologies for the inconvenience and I it's frustrating if things do not work as expected. However no need to worry I'll be more than happy to help you.

    Please help me with the little information.

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    (2) is it a paid version?

    Is it that you use not paid version, you can use this link to delete and reinstall Norton Internet Security.

    https://www-secure.Symantec.com/Norton-support/JSP/help-solutions.jsp?version=1&product=home&LG=English&CT=United_States&docid=kb20080710133834EN_EndUserProfile_en_us&PVID=f-home

    You can meet with the screen shot to help you better.

    Reference: how i: post a screen shot on this forum?
    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-security/how-do-i-post-a-screen-shot-on-this-forum/c86de820-C620-401c-A804-9f6337cd3053

    Until you, you can also post the your query in the Forums of the Norton Support to improve assistance.
    http://community.Norton.com/

    Response with more information to help you.

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    Windows Defender is an antispyware software.  In itself, it does not all the protection your computer needs.

    Norton Internet Security is a suite of programs, including antivirus, antispyware, firewall, antispam and others.

    Windows 7 consumer security software providers shows those and other opportunities.

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    Hello

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    Download what you intend to replace Norton with the Norton Removal Tool and

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    ---------------------------------------------------------

    Here is what I use:

    Avast and Prevx proved extremely reliable and compatible with everything I threw at them.

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    Prevx - Home - free

    Windows Firewall

    Windows Defender

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    IE 8 - SmartScreen filter WE (IE 7 phishing filter)

    I also IE always start with asset if filter InPrivate IE 8.
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    PCmag - Prevx - Editor's choice
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    Rob - bicycle - Mark Twain said it is good.

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    So far, I have no idea of the solution and have again use NIS2007.

    Someone knows how to fix this?

    Hello

    To be honest I don t use the Norton internet security because it slows down the performance of the laptop and he needs too many resources.
    I used the NIS06 and after several months of use I removed it from my system for the reasons mentioned above.

    I put really know what might be a problem with your Norton Internet Security but I guess its associated software question maybe there are a few compatibility issues with vista and NIS08. Who knows...

    In my opinion, you should first check the Symantec Web site for more details.
    Maybe these questions are mentioned somewhere in the FAQ section and maybe some updates or patches are available.

    Good bye

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    Ok. So I got a new laptop that has a fingerprint sensor. I opened the Recovery Manager and see that there are TWO pieces of software that need to be installed/reinstalled.
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    Hello

    I have a HP Pavilion dv7 with Windows Vista Home Premium (64-bit). Until Monday, there is no problem whatsoever with my computer at all. I have not installed or uninstalled, whatever it be, changed settings, done anything differently with my computer. Suddenly it now "hangs" on the screen of closing down. I'll try to reboot or stop using the menu start, and it will stay on this screen indefinitely. Now, I have to manually turn off the computer. I spent on the Support page and studied the Performance issues, and all I get is I have Visual settings that interfere with closing... except my Visual settings have not changed in any way. In addition, I can not properly update my computer or do a system restore because the computer will shut down.

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    Thanks in advance,

    G

    Hello
     
     
    Method 1.
    First check to see if there are external devices attached to the computer, if so remove and check.
     
    Method 2.
    Step A.

    Start your computer in safe mode and check if it starts.
     
    Step B.
    If it starts on the desktop in safe mode and then set your computer to the clean boot and check if it starts successfully. If it starts successfully can be a third-party application or service is causing the problem. We can use the approach 50 / 50 to narrow down the root cause of the problem.

    See the article below for instructions on how to start your computer in a clean boot state.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.
     
     
    Method 3.
    I recommend to run the restore of the system in safe mode and check if it works very well.
    Reference:
    System Restore: frequently asked questions
    http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions
    Note: If you use system restore when the computer is in safe mode, you can not undo the restore operation. However, you can run System Restore again and choose a different restore point if any.
     
     
    I hope this helps.
     

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

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