not able to consolidate snapshots FRO WTP backup

I had a backup operation failed WTP and now a certain vms snapshot needs consolidation but when I tried to consolidate. It says cannot access files sincce its coastline. Thne I tried folloing below kb for hanging the guest in another instant capture operating system then delete everything, but the virtual disk always points to another new vmdk. I tried to turn off the virtual machine and cnosolidate, but still the same error on file is locked. any IDE?

VMware KB: Commit instant when there is no instant entry in the Snapshot Manager

Okay, I like being able to consolidate with this kb

http://KB.VMware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalID=2033537

Thank you

Tags: VMware

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