Not available for connection to a desktop Phisical PCoIP

Hello

I've set up a little POC using View Manager 4.5 and 3 virtual agent and two physical Office also the agent is installed.

After the first configuration and creation of test pools, we encountered a strange problem:

  • The connection to the virtual desktop also works very well with RDP and PCoIP
  • The connection to the physical Desktop works very well with RDP, but not using PCoIP

All desktop computers (virtual and physical are all based on Windows 7 32 bit). The version of the agent is the 4.6.

The symptoms are:

  • the user authenticates successfully in the client
  • the user choose the desired correctoly pool
  • then the physical machine is locked, as if the customer view is trying to open a session
  • a few seconds later comes a message that says: diplay the Protocol is not available...

The relevant part of the log on the physical desktop file is less than

30/06/2011, 14:55:40.904 > LVL:2 RC: 0 AGENT: pcoip_agent_connect_req
30/06/2011, 14:55:40.904 > LVL:2 RC: 0 AGENT: customer address is 0.0.0.0:0 (order of the host)
30/06/2011, 14:55:40.904 > LVL:2 RC: AGENT 0: pcoip_agent_connect_req: for gentle host: using Version 1 Tag
30/06/2011, 14:55:40.904 > LVL:2 RC: AGENT 0: server_listen_on_addr is 192.168.23.162:0 (order of the host)
30/06/2011, 14:55:40.904 > LVL:2 RC: AGENT 0: pcoip_agent_connect_req: ID of Session = 23
30/06/2011, 14:55:40.904 > LVL:2 RC: 0 AGENT: codec = 2.
30/06/2011, 14:55:40.904 > LVL:2 RC: 0 AGENT: cannot open registry PCOIP_REG_SOFT_SERVER Err: 2 key
30/06/2011, 14:55:40.904 > LVL:0 RC: AGENT 0: tera_agent_launch_server failed.
30/06/2011, 14:55:40.904 > LVL:2 RC: 0 AGENT: pcoip_agent_connect_req (end): connection_response, 1

Any suggestion?

Thank you very much

Alessio

A physical system is as a source of TS.

With the current version of view, it only works with RDP (or specific hardware of the seller, as HP solution for blades).

André

Tags: VMware

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