NX415 says paper jam, but there is no jam

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  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

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  Hi @Grammy4,

  Welcome to the HP Forums!

  I understand that you have found a paper jam error with your HP Photosmart printer c310. I'm happy to help you!

  I recommend going through this guide to paper jam, a "paper jam" message for HP Photosmart Premium e-all-in-one printer series (C310), as it's good for true or false paper jams!

  I hope this helps!