Office Jet 6500: Black printing

I have a Dell, IBM Lnovo, Toshiba NetBook & a new HP Probook all w / Windows 7.  I was using a HP OfficeJet 6500 E709n. With the exception of the new HP ProBook print very well all the new HP Probook only print in color. It will not print black.  I have used HP cartridges exclusively, cleaned heads w / software & wiped the cartridge & head clean, restarted the printer, laptop & the router several times, deleted & reloaded the original s/w & downloaded the latest s/w on the site of HP 3 times. S/w driver is still not loading properly.  I can print from the new laptop in color but cannot print in black.  Our son-in-law sets up computers for JD Edwards & is a senior network enginer.  He'snever heard talk about him. I took it to a retailer of technology where I bought it.  None of their technicians had never heard of him & could offer no solution.

What should I do next?

Hi @LT2 and welcome to the Forums of HP!

I see that you are having problems of black print output.  I would try to help!

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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