Unable to install printer HP Office Jet 6500 because serscan.sys on the windows cd is necessary

Hi im trying to install my hp office jet 6500 printer on my computer... but IE serscan.sys on the windows cd is necessary? I don't have the cd, im not very well on a computer, so have tried to follow all the other instructions, but I don't know what service pack is? I think that vista im? pls help

Hi after days trying to install the hp through drive and it ask me for that serscan thing, I decided to try to go to add the printer to my computer, ha it worked!

Tags: Windows

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