Office jet pro 8500 a: copy using the ADF will not work.
I place the document in the top loader, it seems to be recognized by the machine, when I press the copy, it makes a funny noise but the document doen't go through the driver and the machine ask me to reload the document. A copy is fate. I checked if any blocking or jamming of paper but it's all clear.
Been through the different troubleshooting steps, but nothing helped.
Thank you very much
Hello FROGYBEAR and welcome to the Forums of HP, I hope you enjoy your experience!
I see from your post that you are experiencing supply problems. I would like to help with that!
I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.
I would also suggest using this document on When you use the ADF, one "original jam: clear jam and press OK' Message displays on the all-in-one." I understand the questions you see are a little different, but the steps should help solve that.
Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!
Tags: HP Printers
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