OfficeJet 3830: OJ 3830 prints color in gray images


Hey @PJH42,

I see that you have problems with the printing of your PC to 10 Windows for the all-in-one printer Officejet 3830. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your PC via a USB cable, remove it.
  2. Close any programs you have open.
  3. In your search type in printers bar and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for all other icons of your printer listed.
  7. If you removed the USB cable, connect. If this is not the case, click on add printer and follow the prompts to add a print queue to your PC.

Please let me know the results after following the above. If you can print successfully, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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