HP OfficeJet 3830: 3830 HP wireless printer is offline in "sleep mode" and don't wake up to print

I've just set up a HP OfficeJet 3830 as a printer connected to my network wireless domestic (Airport Extreme Base Station router 802.11ac wireless). I was able to print-out of my MacBook, but when the printer goes into sleep mode, it appears offline and unresponsive to print. I have to restart the printer for her to appear online and respond. The printer will be in the basement, so it would be very inconvenient down to reboot just to print it. Kind of defeated the purpose of a wireless printer. I tried to disable the sleep mode to see if it works, but sleep mode settings cannot be disabled in the printer preferences. I already spent 3 hours to solve this problem.

I contacted HP technical support to solve the problem. The person told me restore default settings and then unplug the power to the printer and the router wireless for 30 seconds. After restarting the router, then the printer, we have connected the printer to the network with a static IP address. Who did the trick. Even if the printer is in "sleep" for several hours, it has not disappeared in offline mode, as it is done before. Problem solved for now. Hope this helps others.

Tags: HP Printers

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