OfficeJet 4630: HP Officejet 4630-paper too short

I get the following message appears when you try to print using regualr size letter paper, too short, no printing of paper is less than 4.9"/12.5 cm please help

Hi @edouble123,

Let me welcome you on the HP forums! This is a great location to get resolutions and interact with experts from the community. I understand that there is a problem of mismatch of paper with the printer. It will be a pleasure to help you.

You did great diagnose the problem from your end and Bravo to you for this.  You are a valued customer of HP and it is very important that we address this issue. It's a real pleasure to share this platform with you.

Please visit this link to try to remedy the situation: http://support.hp.com/us-en/document/c03275134

If nothing works, I will send you a private message to perform a semi full reset as a last resort. This will restore the default printer. After a semi full reset try to print and check how it pans.

This will work as long as the printer does not have a hardware problem. If it does not then the issue could be hardware related and the printer needs to be repaired.

I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Believe me, I've done everything I can to help by keeping your interests in mind. Please reach out for questions and I'll be there for you help.

Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

Now carefully and have a wonderful week ahead.

Tags: HP Printers

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