OfficeJet 5740: How to print on non-standard size paper?

When I try to print a MS Word document to a 5 "wide x 12" sheet of labels, I get the following error message:

'Tformat of paper he detected by the sensor in the printer does not match the selected paper size.

I tried to set the paper size in the Word document and using the HP printer Assistant but without success.

Is it possible this model only supports printing A4 (in which case what is the Photo tray for?).

@arthurjp

Printer:

E-all-in-one printer, HP Officejet 5740 range

Full software features:

Name of the file:

Full_Webpack - 40.2.1073 - OJ5740_Full_Webpack.exe

(143,7 MB)

Printer How-to Section:

Creating custom paper sizes

Create a template to format custom; Use the main tray for your "special" paper

Help, suggestions and examples:

Printing options

Section:

  • Custom paper sizes

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