OfficeJet 5741: e-mail does not completely print from the laptop, but the fact of the iPhone

My e-mail does not print correctly from my laptop, but made my iPhone. Some pages don't print at all; a few cuts partial printing of pages at random. I have not had this problem with my Officejet 6500 Series. That's happened?

Hi @edzoocator,

Welcome to the Forums of HP Support!

I understand that printing from your e-mail account to your HP Officejet 5741 printer does not work properly. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

I see that you are able to print from your iPhone, but impression of your Windows computer 8.1 gives you problems. There could be a problem with the driver of printing or the application you are printing from.

To check if you are using the correct printer driver, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing. What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  • Please try printing from another application to help isolate the problem.
  • Do you use a local web or e-mail client application-based e-mail account?

There could be a problem with the Web browser you are using.

  • If you use a test of email based on web printing from other browsers such as Safari, FireFox or Google Chrome.

To solve the problem with the problems causing the internet browser, follow these steps:

Reset your Safari browser settings:

  1. Open your Safari web browser by clicking on the Safari icon in the dock.
  2. Click on Safari from the Safari menu, located at the top of your screen.
  3. A drop-down menu will appear. Choose Reset Safari....
  4. A dialogue warning now appears listing the components that will be removed.
  5. Click the button in the dialog box titled reset to complete the process.
  6. Your Safari browser will now restart automatically.

Source

Reset the settings of your Firefox browser:

  1. Type of topic: config in the address bar and press ENTER. A list of preferences.
  2. Find the print.print_printer preference (Note: this preference is missing in Firefox profiles where you have never used the printer.)
  3. Right-click (context-click) this preference and select reset. (Some users may have to reset all the preferences of print.printer for a particular printer, if this master preference reset does not solve the problem.)
  4. Restart Firefox and see if the problem is resolved.

Source

Reset your Google Chrome browser settings:

  1. In the upper right corner of the browser window, click on the menu of the Chrome Chrome
  2. Select settings.
  3. At the bottom, click Show advanced settings.
  4. Under the section "Reset settings", click on reset.
  5. In the dialog box that appears, click Reset.

Source

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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