OfficeJet 6310 tricolor cartridge (93/95) stops working after replacing the cartridge of black and white (92)

OfficeJet 6310.  Brand new problem.  This morning my 92 black (right) went dry and as soon as I replaced it the printer said my tricolor is bad.  With the 95 the printer now shows "left cartridge needs to be replaced" and with the 93 the printer now shows "cartridge not intended for this printer."  There is no point at all.  Restarting, cleaning the contacts and heads, nothing seems to work. The cartridges are HP OEM fresh out of the blister, no refills.  I used the 93 both cartridges lights 95 alongside 92 black for a few years.  Foreigners have infected my printer.  Anyone have any ideas?  Someone two days ago posted basically the same problem with their so 5740 printer.

Message edited by Frustration1029 on 12/09/2009 07:48

1. remove all the cartridges and turn the printer off

2 unplug the printer and wait a minute

3 press and hold the # and 9 while plugging in the power cord from back in.

4. wait a few seconds, and then press the power button.

5. the display should read 'Full Reset to Null'

6 only install the color cartridge.  Close the cover

7. wait for the machine to ask for black cartridge, then open the cover and install black cartridge.

8. close the lid

9 alignment page be printed automatically.

Tags: HP Printers

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