OfficeJet 7610: upgrade to Win10, no longer have the option of scanning in the HP software.
I upgraded to Win10 and had to reinstall my HP software. Now the HP software shows that the printer. I don't have the option to scan or fax from the HP software. Ran the HPDoctor and said msg that some updates have been made to correct the scanner. Ran the scan test and got a msg that the scanner was not available, but I was able to scan from the software Windows FAX/scan very well. Help! I prefer to use the HP software for scanning.
Hello
Thank you for using the forum.
Have your downloaded and installed the full features software?
Here is the link for your convenience;
Once you have downloaded and installed the software, FULL of features, you should be able to print and scan.
Hope that helps.
Please click on "Bravo Thumbs up" as an encouragement and "Accept as solution" if it helped to solve your problem.
Tags: HP Printers
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