OfficeJet 8620: Setting up the FAX for Officejet 8620 - auto-reply & cord "Fail".

I met two problems after setting up my new Officejet 8620.

I followed the instructions to connect the printer, use the phone cord supplied by HP.  Repeated trials insist "FAIL" to "Correct Type of phone cord with Fax." I tried to reset hard a few times without change to the result of the test.

The fax works: I can send and receive faxes, but why the "FAIL"? I see other messages of forum, it is a common problem.

Second issue is that the automatic response is set on "ON", but the fax does not answer incoming calls. I get the message on the display screen giving me the options to 'Ignore' or 'Accept' and pressing 'Accept' results in the fax that crosses, but I need "Auto answer" function of the machine to work. The 8620 is not connected to an answering machine. It is connected directly to the telephone wall jack. Also, I disabled the voicemail on this phone line service, so there should not be anything by interfering with the automatic response.

I would appreciate help to solve these problems.

Hello @hpuser24333 , Welcome to the forums

I read your post on the concerns and issues that you run into with your Officejert 8620, and I wanted to tender hand to share my ideas with you.

I would recommend a factory reset of the printer and run through the Setup again. I hope that you won't encounter the same problems again, however, if you do, please give us a call.

  1. On the printer, select the configuration Menu, tools, Restore Factory Defaults, Yes, restart the printer.
  2. When the power is back on select Configuration, configuration Fax, Fax Setup Wizard, Yes, continue through the installation program.

I really hope this helps!

If you want to contact us:

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Happy Wednesday

Tags: HP Printers

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