OfficeJet J6480 all-in-One, scanner has stopped working

I'm on OS 10.6.2 on an iMac Intel Core Duo.  I got a J6480 Officejet for about a year.  The scanner worked fine when I bought it first, but now it has stopped working.  If I use the HP software, I get a message "an unknown error has occurred."  If I try to scan using the buttons on the printer, I get an error of "No scan option available" on the screen.  I already tried to uninstall and reinstall the software and it did not work (although before the reinstall, the error messages comes to say, ' no scanner available, "so I guess it's an improvement?).

I do not use the scanner a lot, but my guess, is that he has stopped working some time after I've upgraded to Snow Leopard.  I was regularly running Leopard when I bought the machine and first used the scanner.  I see a lot of messages on the scanner not working not not with Windows, but I have not found anything with Mac in particular.

Help?

OK, one more not - we will reset the printing system:

-Sys Prefs, Print & Fax
-Right (Ctrl) click the box of the print queue and select Reset Printing System.
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

Tags: HP Printers

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