HP Photosmart Wireless B109n-z: my scanner has stopped working

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  Happy to help you.

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  Hi williampeck1958,

  To see if the scanner can scan all of the computer, I would like you try and scan from the Microsoft Paint program.  To try to scan from Microsoft Paint, follow these steps:

  1. go into your START Menu, select all PROGRAMS, then ACCESSORIES, then MICROSOFT PAINT.

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  3. in the next window, you must have the ability to select a type of document; Please select one, and then press the SCAN in window.

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  OK, one more not - we will reset the printing system:

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  @Joe5

  If you did not, please remove the existing printer software > restart > install a new copy of the software full functionality.

  Assuming the printer is functional, connected, and that print of Diagnostics shows no errors, then consider / try one of the following Scan Options.

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  HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

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  File name: OJ8500_A910_1315 - 1.exe

• OfficeJet 6700 Premium: Officejet 6700 the computer scanner has stopped working

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  Hello @Paul95,

  It is a great place to get help! I read your post and see that you can not scan from the printer to the computer. The PSDR shows a driver error. I want to help you solve this problem.

  If you cannot scan from the computer software, then you will not be able to scan from the printer to the computer. Most likely the scan drivers are not installed properly or are corrupt.

  You can scan from the HP scanning software?

  Try the procedure described in this document to see if it will help: after Windows 10 Upgrade, printer will not scan. Do not take into account the title. You can skip the steps that you have already tried.

  I would like to know if the scanning application works.

  You can click on the "accept as a Solution" If the problem is resolved and the 'Thumbs Up' for my effort. Please hold me. Good luck!

• Wireless mouse (PA3706E-1ET1) Toshiba has stopped working

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  Hello

  > It's not moving the cursor, the buttons do not work, nothing. Any suggestions on how to fix this would be appreciated.

  Have you tested this mouse in connection with other computers or laptop?

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• HP Officejet 6500 Wireless all: Scanner has stopped working

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  Thank you

  WRS

  It is unfortunate that our efforts have been in vain. You can certainly try one of my previously recommended solutions again, but there is no certainty that the issue will be not permanent.

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

• Photosmart Wireless B109n-z: Impossible to connect the printer wireless to the new router

  I just changed my wireless router and can not get my printer to recognize the new router.

  When you try to reinstall with the disc that came with the printer it keeps "quit unexpectedly" at the end of the installation, but before I get to connect to the printer.

  The drive indicates that it is for use with Mac OS X v10.4; 10.5, but I can't find an option to update the web site HP despite it stating that my printer is still supported.

  I can still use the printer with a USB cable connected directly to my table, but this is no help for the other devices I have.

  Hi @Paulwrow,

  Welcome to the Forums of HP Support!
   
  I understand that you are unable to connect your HP Photosmart Wireless B109n-z to your new router wirelessly. I'd be happy to see this with you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  The CD/DVD software will not work with newer versions of Mac OS X. HP doesn't have the drivers for this printer in Mac OS X 10.11 El Capitan. The last driver out of this printer is for Mac OS X 10.6. The only driver available that uses the driver update from Apple. This causes a problem when reconfigure the wireless, as this is the software for help. It would be easier if you have another computer running an operating system that is supported so that you can install the full feature software to configure the wireless.

  As an alternative method, you can try doing as a guideline to connect the wireless printer. We will use the ad-hoc connection. With the ad-hoc connection, you can launch the built-in web server (EWS) to access the wireless configuration wizard.
   
  Use the following steps as a guide:
  Restore the default settings of the network:

  1. Press the button next to the wireless Menu.
  2. Press the button next to wireless settings.
  3. Press the button next to network by default.

  Once the network is reset, the printer should disseminate the ad hoc connection. It should look like "hpsetup" or "HP Setup (and part of the printer name or MAC address). With an IP address like 169.82.12.44.
   
  Then, connect to the network printer, that is broadcasting.

  1. On the Mac in the upper right corner, click on the wireless icon and connect to the network "HP Setup" or "hpsetup".

  Print the wireless test report:

  1. Press the button next to Scan.
  2. Press the button next to the wireless Menu.
  3. Press the button next to wireless settings.
  4. Press the button next to run the wireless network Test.

  Browse the test report wireless IPV4 of the printer (IP address) 169.82.12.44.

  1. Launch your internet browser and enter the IP as shown. This should load the printer EWS.
  2. Click on the tab network across the top.
  3. On the left side, click on wireless or network.
  4. Run the Wireless Setup Wizard.

  This is the only way to reconfigure the wireless, unless you have another computer that has supported the software.

  For more information on the ad-hoc connection, see the User Guide.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!