OfficeJet Pro 8500 a-green power supply light on-Quit printing using as a copier

I was using the printer as a copier, placing documents on the glass and close the cover.   About 8 different documents, then the printer just quit so that, in the middle of printing a page printed.   Green power light is on, but when I push it, it is not off. Touch control panel does not respond.  Nothing seems to function.   Tried to unplug the power cord at the back, unplug the unit from the wall and disconnect the power supply cord.  Plugged everything back in after about 10 minutes to be disconnected and no help.  Green power light turns on but no function doesn't seem to work.  Have windows 7, 64 bit HP computer, but the copier function should work even if not connected to the computer.

Appreciate any help.   Thank you


It seems that the firmware may have had a fatal error occurs. I'm afraid there is little you can do to solve the problem. Try the procedure described in the document below. If this does not work, you will need to replace the printer.


Tags: HP Printers

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