OfficeJet Pro 8500 a: Officejet Pro 8500 has more ADF will not work

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• OfficeJet Pro 8500 has more ADF will not work

  We had this machine since January 2011.  The warranty expired in January 2012.  The ADF has stopped working about a month.  I see the problem - the roller thing will not drop to feed the sheets of paper.  Does anyone else have this problem?  How to solve it?  And most of all... is this normal for a machine HP to have bad like this in less than two years?

  @highflyer3035, I see you are having a problem with the ADF on the printer. I would say later document, which will give you several step to solve the problem.

  I know that the title is not your problem, but the steps are relevant to the current situation.

  Let me know the results.

• How is my scanner HP Officejet Pro 8500 all-in-one will not work on Windows 8?

  I just upgraded to Windows 8. My HP Officejet Pro 8500 A910 all-in-One printer works fine, but the scanner won't. I get an error message that says: cannot find the scanner. What can I do to correct this situation? HP has a driver that works with Windows 8?

  Did you uninstall this printer before the upgrade to Windows 8?

  If not, then I uninstall the software for the 8500 A910 and reinstall with the drivers up to date.

  The link here for the driver for the 8500 A910 page has e-all-in-one

  You can also get drivers for HP printers in Windows 8 by using the HP printer installation wizard.

• HP Officejet Pro 8500 has more: printer will pick up paper from tray

  Hi - my printer has been working without problem for 3-4 years, but recently has been giving the 'out of paper' error even though there is paper in the tray. I have not changed suppliers of paper, the printer is in good condition (clean, dry, etc.). The print requests go to the printer via wifi but it seems that the collection of mechanical paper does not. No indication on the issue and recommended fix appreciated. Thank you

  DocCottle - Thanks for the link! Problem solved as ferry wrongly by default (or in a tray that does not exist by default). Thank you for your help. Best regards, Jason

• Office jet pro 8500 a: copy using the ADF will not work.

  I place the document in the top loader, it seems to be recognized by the machine, when I press the copy, it makes a funny noise but the document doen't go through the driver and the machine ask me to reload the document. A copy is fate. I checked if any blocking or jamming of paper but it's all clear.

  Been through the different troubleshooting steps, but nothing helped.

  Thank you very much

  Hello FROGYBEAR and welcome to the Forums of HP, I hope you enjoy your experience!

  I see from your post that you are experiencing supply problems.  I would like to help with that!

  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also suggest using this document on When you use the ADF, one "original jam: clear jam and press OK' Message displays on the all-in-one."  I understand the questions you see are a little different, but the steps should help solve that.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• OfficeJet 6500 has more: printer will not use BLACK ink to print in BLACK. Mix of colors rather than use BLACK.

  Printer prints BLACK ink BLACK, instead he mixes the colours to make BLACK.  It creates copies in BLACK only, without mixing colors to achieve the BLACK, but when I ask it to print something it automatically uses the ink color.

  In properties, advanced, I checked the box to print in BLACK only, but did not help.

  In the printing preferences, shortcuts, where it says printing in grayscale, do you feel black ink only as a default?

  I don't know if it will work, I do not use this parameter or the Advanced setting, I have been using high-quality grayscale, but I'm interested to know why, also, when I print 99.9% of the time with color, what I need to change the color ink cartridges so frequently.  You say the color of those who are used to make black.  That makes no sense to me either why the printer would do that, except high-quality grayscale means he uses color inks vs only Black Ink is not.

  Test printed with two parameters, and that is exactly the same, so I won't set my default preferences for levels of gray-black ink only printing and see what happens.

  What how can you tell whether or not the printer is mix colors?  (by the way, if you use unusually fast color ink)

• MacBook Pro comes with El Capitan will not work with Yosemite?

  You just bought a Macbook Pro (15 ', i7, 16 GB, 512 flash ") which comes with El Capitan and apparently I can't install Yosemite.

  I have the audio hardware and software which is more stable on yosemite by many accounts... After spending $ 3,500, I think I should have the ability to run the previous operating system (Yosemite)... very unhappy about it... as I use my rigging professionally and it's for me real time waster

  I have been informed by mac support to return my mac and get the old stock with a reseller... what a joke!

  Is there a real physical limitation or is it the IEF / SIP / MSC?

  Can anyone offer a solution?

  Thank you

  George

  Well, the line official company has always been that you can not install older software OS on a Mac than the version it came with.

  That said, I can say that I have indeed to install older versions of the operating system on some computers, (the Mac Pro towers). You will find very little written on the question of whether or not you will succeed. I make a backup of everything, the partition of the hard drive and try.

  It has been my experience you can usually return at least a version of the OS, but there is no guarantee.

• Installation of Premiere Pro CS6 via Creative Cloud will not work

  I bought the plan for Adobe Premiere Pro CC on Amazon.com. I installed creative cloud, and through the application, I clicked "install" next to Premiere Pro CS6. Once it sets in, there is no button 'open '. He says only: "updated" next to the name, along with a gray check beside him.

  I tried to uninstall and reinstall Premiere Pro CS6, and subsequently, I even rebooted my computer. I reinstalled the creative cloud application and tried to install the first Pro CS6 once again, but I can still access the app of Premiere Pro.

  Please check the applications on your computer.

  May be it is installed.

  In case it is not the case.

  Reference: https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

  I hope this helps.

  Concerning

  Megha Rawat

• OfficeJet pro 8500 has more: Officejet pro 8500 has will not be printed sheets

  I have an Officejet Pro 8500 has more printer. I try to print the recipes on cards, but everytime I try to do my printer says "incorrect paper size" and then cancels the job. How can I fix it? I have a macbook... I don't know if it's part of the problem?

  Most programs running under OS X obey the size of default page defined by the Print Center/Printer Setup Utility preferences. A notable exception to this rule, however, is that Microsoft Word, which has its own system to decide what paper size to use.

  Change the default value of letter to A4

  Idea of what should be the default paper size is set in the Normal template. Go to Format > Document, and then press the button layout... . Set the size of A4 paper, and then press OK. Press the button by default... , answer Yes to the dialog box, and then press OK. - Source

  I imagine that this also applies to listings so instead of A4, you'd look for 4 x 6! Please let me know if that does the trick!

• OfficeJet Pro 8500 has more: Scanner has stopped working

  Scanner no longer works. Printer turned on and outside, missed scan printer Dr, which did not work, pulled the power cord, checked the wireless network, turn off router then return. Never had this much trouble getting scanner to work. Ideas.

  @Joe5

  If you did not, please remove the existing printer software > restart > install a new copy of the software full functionality.

  Assuming the printer is functional, connected, and that print of Diagnostics shows no errors, then consider / try one of the following Scan Options.

  Printer

  HP Officejet Pro 8500 has more e-All-in-One Printer - A910g

  Full software features:

  File name: OJ8500_A910_1315 - 1.exe

• OfficeJet Pro 8500 has more: document scanning

  Several pages to the computer and save it as a file, but now he won't, until Apple upgrades my Officejet Pro 8500 has more opportunity to scan the whole of a scan of the page at a time.

  How to scan a document of several pages under the name of a file?

  Hi @Pinnacleport,

  I read your post and to see that since the upgrade to El Capitan, you are no longer able to scan several copies of a file. I will do my best to help you with this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I checked the site and the drivers are installed by the Mac drivers preinstalled. HP printers - installing a printer driver Mac using Apple Software Update.

  Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
  Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Officejet Pro 8500 has more)
  
  If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

  

  

  What application are you using to scan with?

  The only way you can save several pages in a single file is in PDF format. JPEG and other formats will save multiple documents as separate pages. In the printing and scanning window, select PDF and check combine in one document below.

  I hope this helps. If there is anything else I can help you, let me know. Thank you.

• OfficeJet Officejet Pro 8500 has more eAiO Scan to computer scans only part of the Document

  I am trying to scan my Officejet Officejet Pro 8500 has more eAiO scan to my iMac (Mac OS X 10.6.8).) IT scans only part of the document is scanned. However, when I copy it, the entire document is printed. I was looking for, if I could change this on the officet, or the system of preferences on my mac, but couldn't find anything on the 8500. On mac, I could change something, but it was only the scans on insiders from my computer.

  Scanning directly from the Officejet comes in very handy when the digitization of books, with one hand, I have to push it and the iMac is not in reach of the officejet...

  Otherwise, I am very satisfied with the printer and everything works fine...

  Thanks for any help.

  iMac (Mac OS X 10.6.8)

  Hello

  I hope you feel better now!

  Please specify the exect option that you use to scan from the control panel of the device.

  What exect icon are you clicking after selecting the scam?

  If it is computer, try to update the latest version of the driver and check if the Scan shortcuts Manager do not appear:

  Click the Apple icon, then software updated. Be sure to select any update HP available.

  If you don't see the specific option yet, you will need to delete all HP software installed completely and install the latest version:

  * Please note that the following steps will delete all HP software installed.

  1. click on menu go (click the desktop, then watch the menu in the bar at the top of the page)
  2. Select Applications
  3 select the Hewlett-Packard folder
  4. double-click on uninstall HP application
  5 follow the uninstall to prompt to select a device to uninstall
  6. press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall
  7 approve any prompt to uninstall all HP software.

  Download and install the latest driver below:

  http://FTP.HP.com/pub/softlib/software11/COL34340/MP-85024-2/OJ_AIO_08_8500_A910_Net_Full_Mac_WW_74.dmg

  Finally, update the latest driver by clicking the Apple icon, then software updated.

  If you use another method of scan, please specify which option you use.

  Kind regards

  Shlomi

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• OfficeJet Pro 8500 has more: impression of 8500 has only black and yellow

  Pretty simple problem.  The cyan and magenta colors do not print.  The cartridges are all fairly new, PLR and lines of supply to the printhead not are not tangled, etc..   I wonder if I need to replace the print head.  The machine is almost 4 years old.

  Thank you

  TP

  Hello @thomasapayne,

  I understand that when you are printing on your HP Officejet Pro 8500 has more e-All-in-One Printer Color Cyan and Magenta will not print. I would like to help you today with this problem of print quality. Thanks for the troubleshooting steps that you received before reaching out for support, including. Currently, there are a few quality printing additional troubleshooting steps that can be done to resolve this Cyan and Magenta print quality problem. However, if these measures fail to solve this problem of quality then a replacement Cyan and Magenta Printhead will likely be needed. That being said, can I please have you follow the steps below.

  To begin troubleshooting can I please have you click here. Once the support document opens, please follow the steps under four Solution. This includes step 1, step 3, step 4 and step 5 under four Solution. You may need to run the three print head cleans to unclog the printhead system. Attention do not exceed three clean because the ink is used during the process of cleaning print head. After troubleshooting is completed, please print another diagnostic quality report in order to confirm if the quality issue has been resolved.

  If the problem persists, a replacement Magenta and Cyan Printhead would be necessary.

  The print head should be is original printhead Cyan and Magenta HP 940. The part number is C4901A.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. -Fax Confirmation Page

  I have the HP Officejet Pro 8500 has more e-All-in-One Printer - A910g. It works very well, but how to make a page of confirmation by fax, with the impression of a miniature of the 1st page of the document I sent?  I checked the configuration information, but apparently not have indications confirm that I sent the fax through the confirmation page with a small impression.

  Hi dtaylor569,

  Follow the instructions below.

  To activate the fax confirmation
  1. press the arrow to the right and select Setup.
  2. press on the configuration of the fax, click Fax reports.
  3. press on the Confirmation Fax.
  4. tap to select one of the following options.

  • Discount - does not print a fax confirmation report when you send and receive faxes successfully. It is the default setting.
  • (Fax Send): Prints a report of fax confirmation for each fax you send.
  • On (fax) - prints a report fax confirmation for each fax that you receive.
  • On (Send and Receive) - prints a report fax confirmation for each fax that you send and receive.

  Prints a report of fax confirmation for each fax that you send and receive.
  To include an image of the fax on the report
  1. press Setup.
  2. press on the fax, click Fax of Confirmation reports.
  3. tap on (fax) or we (send and receive).
  4. press on the Fax Confirmation with the image.