OfficeJet Pro 8620 appearing does not in devices and printers

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• Phone not appearing is not in devices and printers.

  Original title: phone not recognized

  I have a model of cell phone sanyo E4100, I plug it into the usb port and my computer sees load, however it does not appear on my devices & Printers.  I want to download a ringtown and/or songs but not noticed.  What is the problem and what can I do?  Thanks, J

  Hi Jason,
  First stop, let's get on with this question on the Feedback Forum for answers to the hardware and drivers Forum.
  As for your question, with most devices there are a few parameters to charge your phone. (depending on your phone)
  1. charge only
  2 USB mass storage
  3 synchronization
  Make sure that your phone is correctly configured, for more information on this topic, I suggest you to consult your documentation or support page of the phone.
  Hope this helps,
  Eddie B.

• OfficeJet Pro 8620: WiFi will not turn off

  Because of a problem with my modem compatible wireless (the problem being that its ethernet ports became defective), for awhile, I had turn the WiFi feature to provide Internet connectivity to my iMac.  Similarly, for the first time, I enabled WiFi on my HP Officejet Pro 8620 so I could keep a printing capability.

  Once my new modem arrived, I restored my complete ethernet network between the modem, my iMac (and other devices) and the Office jet printer 8620 Pro.  Everything works fine now!

  However, the printer Officejet Pro 8620 WiFi ability not shut down despite the operation by an ethernet cable and there is no WiFi from my modem.  I know the Officejet Pro 8620 always emits WiFi like my iPad and my iPhone indicate that it is.  As my wife is concerned about these RF transmissions that are on the other side of the wall adjacent to our bed, she asked me to turn off the Officejet Pro 8620 WiFi.  I've restored the "Default network" printer, but this is not the case.

  According to the instructions of the printer, 'Wireless does not work with an Ethernet cable connected to the printer' However this is clearly not there.  How can I solve this?

  Your WiFi is turned off.  Your wireless Direct is not off.  Disable wireless directly into the printer.   Info is in the User Guide.

• My new HP Officejet Pro 8600 N911a does not allow a webscan

  My new HP Officejet Pro 8600 N911a does not allow a webscan on my laptop Dell Win7, which indicates on its Web page ¨that that the corresponding software is not installed".  I already tried in vain to install all software from the included cd, but did not find the corresponding software.  I was surprised to see that this cd does not start by itself, the single executable that I found was a setupxxx.exe and that did not include the scanning options.

  Anyone has a suggestion to solve this?

  Hello tutoke

  The Webscan must be selected in the tab of the administrator of the Embeded Web Server (EWS). See the screenshot below.

  1. Click settings
  2. Click the administrator settings
  3. Check Webscan
  4. Press on apply downstairs.

  Try to scan the image.

  

• HP Officejet Pro 8600 Plus does not connect through the Device Manager but will connect bij Win7.

  I have a HP Officejet Pro 8600 Plus that works very well with some computers connected via ethernet.

  On a new computer with Windows 7 Ultimate edition, HP Device Manager can't find the printer, even when I give IP address.

  When I try to add a new printer network in Windows (add printer) windows detects the printer less than a second.

  I need the hp Device Manager configuration so I can use all the options off the officejet.

  Problem solved.

  The printer has a fixed IP address and the customer got his IP by DHCP. By dhcp, dns suffix has been changed so the printer dns suffix and the client does not mach.

  Now the printer receives its IP address by the dhcp server. The dhcp server always gives the same address to the printer.

• OfficeJet Pro 8610: printer does not appear in the list

  After an update of Windows 10/diversion, my HP Officejet Pro 8610 is more listed in printers.  I tried to reinstall everything, restarting, disconnect, find printer can't find anything (the printer is right next to me).

  Help!

  Thank you!

  Hi@millermom,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  The printer is not detected after Windows update. Is this fair?

  I would definitely help.

  First, uninstall the old drivers installed in your PC by following the steps below.

  • Right click on "Start" and select "programs and features".
  • Find the option that the printer name and then click "Uninstall" on the top of the window.

  Restart the PC and download the latest drivers for the printer from the link below and install the printer. It should work.

  http://ftp.HP.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe

  I hope this helps. Let me know to learn more

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
  Please click on " ""Accept as Solution " " " if you feel my post solved your problem, it will help others find the solution.
  Click on the " Bravo Thumbs Up" " " to say 'Thank you' to help! "

• OfficeJet Pro 8600 Plus does not fax

  He just did not react, even if the Test Fax is OK (all PASS). I did a lot of testing. Sometimes (well only once so far), it does not recognize a call (I call from a cell phone, but I know clients that it does not meet either ordinary fax machines) and connect. Sometimes, he gets the call, but ask me to accept it, although the auto answer is on. And most of the time, almost always, it does not react at all.

  It is a series of N911g Officejet Pro 8600. Brand new. It is connected to my PC (win7U) via USB, no configuration wireless fantasies at all. I tried to install manually and with the wizard, both directly on the printer to the computer. Everything fine each time, including a successful fax test all. But then no reaction. The line is a Fax line, with its own number, only for faxes. No problem to send faxes. I have tested the line on another printer (Epson PX830), with the same cable, just unplug the phone line on the Officejet and plug it into the Epson: no problem, all calls answered.

  Any ideas? Thank you!

  It works with the new NT. I was even able to programm with the fax: for lines analog, you will need to enter your analog number manually in the NT by using an analog phone (or perhaps a more intelligent device for the pros, I guess). I just send faxes empty a little with the codes as numbers. I got an error message from the phone network, but the new testament had already swallowed the codes from here here. I have not tried the cable: too happy it works finally.

• OfficeJet Pro 8000 wireless: OfficeJet Pro 8000 wireless does not respond after a certain time

  I use my wireless OfficeJet Pro 8000 for quite awhile now, but I have a problem that I can't solve:

  Initially, it works allright. But after a few hours, it seems to go to sleep. And it does not print jobs more. I have to put the printer 'off' and 'on '.  After that, it will print the work queue.

  I searched a timer as issues in the web interface of the printer, but can't find anything that points to a solution.

  The printer is connected wireless to my router, using a 'fixed' IP address

  Can someone help me, please?

  Thankx

  These settings are to set up your wireless printer to stay connected to your router, wireless devices stay better connected and makes your router secure and hack proof.

  While the DHCP is convenient, devices like printers must always be assigned an IP (fixed) manually to avoid conflicts on your wireless network.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here (Windows solution 4, static IP).
  2. Or check in the printer "Auto off" is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check the properties of your printers.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. If necessary and you have assigned a static IP address, try using auxiliary for the preferred DNS Server 8.8.8.8 and 8.8.4.4 as DNS server.
  5. Wireless printers work only on the 2.4 Ghz band.
  6. Make sure the printer is on the latest firmware by checking with the HP support site.
  7. Check all devices wireless in your home for interference. Check microwave, babyphones, phones, wireless and wireless alarm systems are a big culprit. Any of these will knock at your printer wireless intermittently.
  8. Make sure that your printer and router are at least 6 feet, independently of the other.

  In the router: (refer to the manual of your router for more information)

  1. Use a fixed wireless channel as the 1, 6 or 11, never 'auto', try channel 1 first then the rest.
  2. Set the router to 20 Mhz only or 145Mbps router function.
  3. Always use WPA2-AES encryption (personal), but you can try the "mixed" mode
  4. Disable the WPS and never use it and disable the UPnP for the security of routers. No one can hijack your system now and help with wireless connectivity (if you want to know why, research on the web).
  5. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure the SSID is NOT identical, they must be different for all the bands, even for networks without comments.
  6. SSID broadcast should be enabled.
  7. Save all the settings. Food at the same time, wait 2 minutes.  Power on router wait 2 minutes.
  8. Marketing the printer and check that it reconnects to the router.

  Windows 7/8/8.1 is discovered the system on or off?

  1. Control Panel/Network and Internet/network and sharing Center / advanced sharing settings.
  2. Under home or work (current profile) / network discovery.
  3. Select "Turn on network discovery" and save the changes.

  Last resort effort - if your printer has an Ethernet connection, suggest you to get some adapters line and convert your Ethernet wiring for your printer.

• OfficeJet Pro 8000 Wireless does not wake

  New OfficeJet 8 k wireless bought about 3 weeks ago.  The installer went well, prints nicely when it prints. Problem is that he falls asleep and is not responding to print jobs, ping, http, HP net diagnosis... Essetntially, it "disappears" from the network.  However, if I reboot the router wireless, just the router, he wakes up, will launch the impression of the task that has been waiting in the queue.  When it is invisible network printer configuration page print correctly when the button is triggered.  Nothing I do on the printers of the controls (for example wake up wireless, shut down and restart,...) it reconnects to the network.  The only thing that works is to feed the router market.  Calendar does not appear to be related to the printers power saving mode directly (i.e. when the printer goes to economy that is still accessible for some time).  Seems to take from one day to the next, pretty much, for the "disappearance".  Disabling the firewall (Comodo) PC does not fix.

  The Setup is:

  • 2 computers (laptop w / XP pro and office w/XP home/Media Center)-both with the problem.
  • Laptop wireless
  • Office wired directly to a port on the router ethernet
  • DSL modem connects to the router

  Network configuration:

  • Router Edimax BR-6204WG (802. 11 g)
  • Computers use DHCP; term of the lease has changed to 'forever' - did not help
  • The printer IP static value. Static IP also configured in router (xxx.xxx.xxx.195)
  • Router IP address xxx.xxx.xxx.193; mask 255.255.255.192
  • DHCP range set to xxx.xxx.xxx.198 - xxx.xxx.xxx.220
  • WPA - PSK security
  • Channel 6 (neighbors using 1 & 11)
  • On the PC printer port is a port TCP/IP of STD.
  • Lates firmware & drivers installed everything autour

  Before this printer, I got a differrent print server (always connected, static IP xxx.194) who never had the problem.  It is a stable network that works intact for several years. I'm an it & network professional and at a loss.  Is ti software of the printer, the driver or the router?

  Any ideas?

  Sorry to take so long to recover.  I tried different solutions, no luck.

  So, I went with my gut and bought a new router (Buffalo WHR-HP-G300N).  My thought was that my 'old' router did not know how to wake up a sleepy printer.  New router has been working fine for a month.  Wakes printer very well.

  As another advantage, one of my kids will get to upgrade their 802. 11 b 802.11 G with my old router network.

  Thanks again.

• OfficeJet Pro 8000 Wireless does not connect to my new Airport Extreme router

  I've owned my Officejet 8000 Wireless printer for about a year and had no problems with it.  However, my old wireless router wasn't fully compatible Mac so I couldn't fix it with a password.  I now need a secure network, so I bought an Apple Airport Extreme router in December.

  Last night, I installed the router and it works fine on my iMac, my laptop and my iPhone.

  However, tonight, I'm trying to implement Officejet Pro 8000 with no luck.  I searched the posts here for 3 hours and am not finding the help I need.  Based on the other posts, I read, I describe my situation below.

  I am trying to set up the printer in my iMac Intel with Mac OS 10.6.4

  I'm trying to set up the printer with the installation wizard HP I just install the printer software.

  On the first screen of the wizard, it tells me that my device is not configured (I agree)

  Then I ask him to set up a wireless network.

  When I get to the network selection page, both my network AND my network of comments (that I let my neighbor use) are on the list with the full signal strength.

  When I click on my network and then continue, the HP installation wizard hangs and I have to stop, he.

  When I click on my guest and then network continue, I get the message that my network is not within reach.  (FYI, the printer is 10 feet from the router).

  I tried to power on/off the printer, the router and the computer at all different stages of the process with no luck.

  For my Airport:

  My radio is set to the most compatible choice

  MAC access control is not enabled

  Everything is WPA2 security

  'Use wide channels' and "Create a closed network" is unchecked

  The channel is set to 11

  I'm happy to try the "Add client in the network" thing I've seen on other posts, but I don't think that I have a front panel of the printer where I can start the "WPS" (don't know what it is) process.   If I do, it is not obvious and not in the HP manual.

  My ISP is Comcast (cable internet).

  I'd really, really grateful for the help!  Please let me know what I forgot to include information, and I will be happy to provide it.

  Thank you!

  OK to reset the printing system again, he may be blocked.

• HP Officejet Pro 8600: Printer does not print in color

  I just got the color cartridges refilled at Costco. Now, my printer does not print in color.  I printed out a diagnosis and cartridges are showing that they are full.  The actual color of magenta is a deep rose, so I know that some of the magenta is crossing. Cyan (blue) and yellow printed black on diagnostic tests.  I know that Costco filled cartridges with the appropriate color because I can see the color on/in the cartridge.  Suggestions on what to try? I bought the printer on January 27, 2013.

  Hi @monitons,

  Welcome to the Forums of HP Support!

  I see that your HP Officejet Pro 8600 printer will print correctly since fill you the ink cartridges. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand the frustration you are experiencing.  It seems that there is a problem with the print head or ink cartridges.

  To determine the cause, I would like to use this document:

  • Fixing poor print quality

  If the problem persists, I suggest you try a new complete set of ink cartridges.

  How many times have you filled out the ink in these cartridges?

  TIP: Reloaded cartridges can stop functioning over time, if the nozzle one chip or ink is damaged.

  Note: HP recommends you to use genuine HP cartridges. HP does not guarantee the quality or reliability of cartridges HP cartridges refilled HP.

  If you have completed all the above steps and your product still has a problem, service the product.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Driver Windows 8 all-in-one Officejet Pro 8500 Wireless does not

  Hello!

  I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless all-in-One Printer from a long time ago. I don't have the driver disk version, since I bought the printer until Windows 8 is out, so I tried to download it from the HP website. Whenever I try to run it, however, it is said that it is the extraction, but once gets it is over, nothing happens. The Installation Wizard is not pop up, and there is no error message explaing it. Help please?

  Thank you!

  wsquared123 wrote:

  I have a Dell Inspiron 15 3000 with a 4th generation intel core i3 processor

  How the printer is connected to your PC? USB or network

  HP all-in-One Printer Remote App for Windows 8.1 printer is located if it is connected.

  and HP and Capture app scanning allows you to scan with compatible devices.

  I hope this helps

• OfficeJet Pro 8600: Officejet Pro 8600 OCR does not not on Windows 10

  I need analyze many articles and OCR is essential. I tried to use the program to scan HP on my computer, but it does not give me the option to save it as an indexed PDF. I uninstalled the HP software and I tried to reinstall from the disc supplied, but it does not work because I'm running Windows 10. I then downloaded the software from the HP Web site, but when it came to choose what I want to be installed, he said what I.R.I.S. OCR is already installed. I checked in my programs and it cannot be found. In any case, I continued and opened to the top of the HP screen and tried to scan, but it doesn't always have the option to indexed PDF. I tried the solution resolved on another thread and completely everything reinstalled, but nothing has changed. Then I found another thread with a link to a download Readiris Pro 14, but it says that I need to finish activation by putting the rear HP CD, which does not work because I'm running Windows 10. So now I can scan, but I have no OCR.

  What should I do?

  I could solve the problem.

  I used the instructions on another post to completely remove the OCR using Microsoft Fix It application, which then allowed me to download the HP software again and install it from scratch. Now I am able to install the OCR software that comes standard with HP printers.

  This is the post with the solution: http://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/How-to-completely-uninstall-all-traces-of-HP-Photosmart/td-p/2468991

• OfficeJet Pro 8000 Wireless does not detect network

  My Officejet Pro 8000 Wireless suddenly doesn't work when connected via USB.  Don't try to re-run the HP Installation Wizard, the program reports no network detected (if the printer is right next to the Macbook Pro, which has a full signal from the network).  If I manually enter the SSID he says that he finds not only the network.  Network Configuration AMPe reports

  Network offline status

  802.11 wireless status disconnected

  Wireless on COLLAR

  Wireless works FAIL

  Network name (SSID reported no run)

  0 detected wireless networks

  The blue wireless light is turned on.

  Any suggestions?

  I appreciate the try, Dean, but again did not make a difference.

  I talked to tech support and they put me through presses the button to reset the network settings and then drain power printer, and I'm back in business.

• OfficeJet Pro 8600 Premium: HP OfficeJet Pro 8600 Premium does not print Windows with Word 2016 10 envelopes

  After that I have upgraded to Windows 10 and Word 2016, envelope and label printing feature would no longer work on all-in-one printer, HP OfficeJet Pro 8600 Premium.  Please provide any possible solution.

  Hi @dshirley22,

  Thanks for the response back.

  I would at this point uninstall all previously installed printer software. If you need assistance, here is a document that can help - uninstalling the software of the printer (Windows).

  Once the software is uninstalled, use the HP printer installation wizard to help install the software. This tool will search and find the version of the drivers and the printer software up-to-date.

  Please let me know if that solves the problem, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!