OfficeJet Pro 8620: Question of impression WYSIWYG - alt - ñ characters printed in index with Windows 10

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• HP Officejet Pro 8620 - won´t impression of MS Office

  Hello

  my printer HP Officejet Pro 8620 prints from Chrome, Adobe reader, but won´t impression of MS Word, Excel... I tried it on 3 laptops.

  • Windows 7 - Office 2003
  • Windows 8 - Office 2007
  • 8.1 - 2013 Office Windows (x 64)

  Scanning is ok. The printer is connected via the WiFi router. I have another printer HP Deskjet Ink Advantage 6525. It prints from all laptops.

  I tried to run MS Word 2013 as administrator and it works to print. But one word, no Excel, etc.

  Thx for the help

  P.

  I solved it :-)

  Problem: Print the task disappears from the queue

  I have created the new administrator in the Windows profile and delete the old. And it does not work at the moment.

  The problem was in the rules of the administrator. I hope it helps someone.

  Thx for the answers

  P.

• OfficeJet Pro 8320: Officejet Pro 8620 keeps spam impression at irregular intervals

  My printer prints a few spam abot information at irregular intervals. I can't understand how to block that.

  It's not no fax activity - I found the place to inspect that. So I suspect that the printer email address is used, but how do I see activity from that? And how do I block a sender of some?

  @amjaabc

  The trick is to control the 'senders list' - give permission instead of having to hold a zillion line list of people you want to send your printer e-spam.

  • Ensure that only people you know and trust can access your web connected printer: limit your access list 'allowed senders'!
    • HP Document > connected - HP manage senders allowed for HP ePrint
    • See connected HP / ePrint examples in additional help and troubleshooting
  • General instructions

  HP - service and using HP ePrint printers

  

  Assuming that you also have this printer a firewall (router) and you have access wireless to your protected network (WPA2), then you can eliminate most of the infiltration of such problems.

  IF the question was on the calendar, I suspect a "Print" App

  HP Document / view: Printers HP - printable HP and HP printable retirement Mobile App

  Good luck!

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• HP Laserjet Pro M251nw color: How can I get my printer to work with Windows 10

  I can't get my printer to work, it is installed, I have updated the drivers, I get a message that it is not connected - I did it is certain

  Hi @jotsol,

  I see you are having problems printing from Windows 10. I'd love to help you.

  I wasn't sure if you meant that you run Windows Update to update the drivers or downloaded the last.

  I would say to uninstall all old software of the printer, if you updated to Windows 10. Then, download and install the latest drivers from HP. color HP LaserJet Pro 200 M251 series full feature software and drivers.

  Download and run the print and Scan Doctor, he will diagnose the problem and could solve it automatically.

  How is the printer connected? (USB, Ethernet, WiFi)

  What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

  If you appreciate my efforts, please click on the "Thumbs up" button below.

  If there is anything else I can help you, let me know. Thank you.

• HP Officejet Pro 8620: Should I uninstall printer software HP old when I buy a new printer HP

  I just bought a new HP Officejet Pro 8620.  To uninstall all the software printer for my old printer which is a Photosmart 6180?

  Hey @MCPhilly

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I understand that you have an old printer and ask yourself if you need to uninstall the software for it. While leaving the old software on the system should not affect your system somehow, I suggest to just in case something strange should happen later.

  Please let me know if you have any other questions. If not, have a great week!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• OfficeJet Pro 8620: Part number for second paper for Officejet Pro 8620 tray?

  I'll try to find the good second tray paper for this printer.

  Some documents quote Ref CN548A HP and others quote A8Z70A. The two look alike, and both refers to the range of 8600.

  I bought the CN548A and 'almost' fits, it doesn't seem to work

  Anyone able to help?

  Thank you

  Hello @petertow,

  Welcome to the Forums of HP Support!

  I would like to help you with the correct information for the second paper for your HP Officejet Pro 8620 tray accessory e-all-in-one printer location today.

  • Good reference for the paper tray number is: A8Z70A

  The CN548A paper tray is only for the printer HP Officejet Pro 8600. The Officejet 8600 series came out before the HP Officejet 8620 and the 8630 printers series. Therefore, the tray is not universal.

  I wish you good luck going forward with this!

• OfficeJet pro 8620: iMac failing to connect

  Follow-up set upward on my mac pro computer laptop and everything of fine. It communicates as expected. I follow the same established procedure on my iMac, but it cannot connect.  The iMac is on the network, connects to another good printer, but not HP.  I rebooted the printer and iMac, but still no connection.  What should I do?

  Thank you

  Hello @PLC4265,

  Welcome to the Forums of HP Support!

  I understand that you are able to print one of your Mac to your HP Officejet Pro 8620 systems wireless e-all-in-one printer. However, your other iMac running Mac OS X 10.10 is not able to connect to your HP Officejet wireless. I would like to help you today with this problem of connectivity.

  Because we know that one of your systems works very well, I don't think that this problem is caused by a conflict of networking with the printer. On the contrary, it may a driver, security or networking with the iMac conflict. To isolate this problem and fix it, I'll make you check to see if your iMac and HP Officejet currently communicating on the network. Please follow the steps below.

  1. On the front panel of your Officejet tap installation (key)
  2. Select Network Configuration
  3. Select the wireless settings
  4. Select view wireless details
  5. Please take note of the SSID network name and IP address
  6. On your iMac, please check that your iMac is connected to the exact same name as your printer network SSID. Do not connect to networks of comments . Also avoid connecting them to 5 GHz connections. If you have a double router band it can broadcast the 5 GHz and 2 GHz. Printers are supported only through connections of 2 ghz . If you don't know how to check this, you may need to speak with your router manufacturer.
  7. Once you determine the SSID of your network is perfect, please open the internet browser on your iMac
  8. In the address bar of you please enter the IP address that brought you to the printer. Do not include the www.
  9. Search this site.
  10. A Web site for your printer should now open.
  • If a Web site for your printer does not open: This indicates that your printer and your computer do not communicate on the network.
  • If a Web site for your printer opens correctly: This indicates that your printer and your computer communicate on the network successfully. Don't you just iMac "sees" your printer when you run the installation program?

  Please reply to this message with the result of the opening of the site (browser EWS) printers using the printers IP address. I look forward to hear from you!

• HP OfficeJet Pro 8620: Impression of poor quality HP Officejet Pro 8620

  I had no problem printing until I went to the "HP Instant ink cartridges".  I complained and got a second set of cartridges.  But the new set has not improved the quality.

  I used to print messages from Gmail, and the text was a vivid black.  Now, it's a clear bluish gray.  Web page with text impressions smallish on them seems faded and are practically illegible.

  Virtually everything that looks like I'm stuck on the "Draft" mode

  Changed my default settings in "plain paper-best" and did all the other steps (align, cleaning print heads, etc.) with no improvement in quality.  I also downloaded once again print driver, rebooted, etc..  Paper is the same: copy paper multipurpose Boise X-9 (20 books, letter size, 92 bright).

  Help!  What should I do to get back to good quality prints?   Happy to send someone at HP 'before' (GMAIL messages) impressions printed in December, using standare HP cartridges and 'after' impressions (the same GMAIL messages now printed using HP Instant cartridges) if it would help to diagnose my problem.  Just give me a name and an address.

  MNY THANKS!

  Bad news and good news about the problem of print quality with my printer HP OfficeJet Pro 8620 Wireless all-in-One Color Inket-Scanner-copier:

  After working with two "technicians" on the chatline useful instant ink, I was opted for a printer HP imaging expert.

  We did some tests, and it was determined that I had a hardware problem.  Good news, finally understood the problem after more than a month of difficulty.

  Bad news: 8620 My was two months after the warranty.  (The printer has 14.5 months.  The warranty is 12 months).  Then, tough luck, no new printhead, ceertainly no machine replacement.

  In addition, the well-meaning test (involving a reboot) disabled the printer.  Now it doesn't work at all.

  I found myself ordering a 8620 HP remanufactured through HP imaging expert.  A bit of a discount ($100) on the price of a new machine, but more of what Amazon or Wal-Mart sells the new machine.

  Also - I bought an extended warranty ($19) to cover the machine for 3 years.

  Still not sure if the instant ink caused somehow my hardware problem. The 8620 was working perfectly until I changed the previous set of HP regular cartridges with instant ink cartridges (when the printer was 13 months, one month after the original warranty).   The printer had never been abused in some way and only moderately used.

  Now waiting for my new rebuilt the machine.  Can't print, copy or scan until it happens.

  Lesson: Always get the extended warranty.  You're out of luck if there is a problem any of the last 12 months.

• OfficeJet pro 8620: party only Officejet pro 8620 page impression

  We have the officejet pro 8620 couple. They print normally well, but we have difficulty printing a pdf with JPEG image file. all print them only the upper part of the page.

  but the file can be printed from MAC without problem.

  the file is also printed on officejet pro 8600 premium.

  windows player and firmware are updated.

  I guess the drive of printer for windows bug.

  Any clue?

  Hello
  
  Thank you for using the HP Forums.

  You are able to use other PDF program?

  If not, can you set it to 'Print as Image' parameters ahead and see the problem is solved?

  Thank you.

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: Care Pack registration issue

  I bought a HP Officejet Pro 8620 on 17/12/15 at a local retailer. I bought a 3 years Care Pack 20/12/15 HP online. I received the care package on 26/12/15 and went online to save it. By doing this, I got an error message: "(REG041garantie faible) the present material products can be verified." To complete your registration HP Care Pack, please contact HP and provide proof of purchase of equipment". "" 12/28/15 I faxed (to 541-715-5522) a copy of my Bill, a copy of the label from the printer box and a copy of the completed "HP Care Pack card registration. I expected to be notified by e-mail of the recording, but I got nothing from HP. A phone call from me would not help because they wanted "proof of purchase". Anyone know how can I know what is happening?

  Hey @nhuser1,

  I see you try to find out if the Care Pack for your Officejet 8620 e-all-in-one printer has been saved. For this problem, that you que vous devez need to either call the phone number printed on the card registration of Care Pack or contact HP technical support. You can contact technical support by clicking here and filling out the form below.

  Please let me know if this resolves your problems or if you have any other questions. If not, have a great weekend!

  If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

• Print via NFC on Officejet Pro 8620 e with mobile phone samsung Galaxy S3

  Then this printer officejet pro 8620 e, which built in NFC impression of Samsung Galaxy S3 which has turned on NFC?

  With NFC lit on samsung S3 and phone close and press the button of the NFC on the HP printer, nothing happens.

  This printer has NFC that oppose the 8610 pro model and so am disappointed it doesn't work with this camera and probably none except HP devices a device.

  Specifications of the HP product sell the printer with NFC but don't say in plain English that it is available for an Hp product.

• HP Officejet Pro 8620 shows a black line on scanned documents

  I have an Officejet Pro 8620. Just bought two months ago and everything was fine. I scanned just, however, an element through the feeder and it has a verticle black line subject to halfway, going down the whole page. What can I do to fix this? This is not the case again using the dish.

  The question that you see is caused by a small spec on the glass of the scanner ADF, thin glass just left of the main bed.  Clean this area as on the solution three of the document here.

  I found that shining flaslight parallel to the glass of the ADF can highlight the spec, it may be difficult to see.

• OfficeJet pro 8620: forgotten username and password

  Please PM me on how to reset my 8620 officejet pro. I don't remember password and user id. Thank you

  Hey @BooBoo2u68,

  Welcome to the Forums of HP Support!

  I understand that e-all-in-one printer Officejet Pro 8620 is request a user name and password. I can help you with that.

  I will send you a private message with instructions on how to do a factory reset. You should see the instructions in a message private shortly.

  Please click on accept Solution below my post if you are able to access the printer menus after the reset or if you have other questions. If not, have a great day!