HP Officejet Pro 8620: Should I uninstall printer software HP old when I buy a new printer HP

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• HP Officejet Pro 8620 e - All - in: printer Squeak e-all-in-one-HP Officejet Pro 8620

  Just bought a HP Officejet Pro 8620 e-all-in-one printer

  Model A7F65A, 13 days ago. I him have not used too, and

  It is already squeaking when I scan the pages from the top loading.

  Not sure if there is a simple solution or if I should return it?

  Any suggestions?

  Scott Faver

  Hi @ScottFaver

  I have thing for that matter, it would be better for you to call us. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

  I hope this helps.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

  I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

  I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

  Chima.

  Hello

  First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

  Kind regards.

• HP OfficeJet Pro 8620: is it possible to enlarge an image when copying

  I need help of HP OfficeJet Pro 8620, enlarge a small picture when printing so that the image on the copy will be larger.

  Hello

  Yes, you can customize copy jobs using the various settings available in the printer control panel. In the menu copy, tap the symbol of the wheel or the settings and change the settings you want. Note: By using the resize option.

  Kind regards.

• OfficeJet Pro 8620: Officejet Pro 8620 again in large printing green instead of yellow

  HP have a simple messaging as the online chat service closed when I go home and woanting to know if there is a simple solution to get the correct color as printer doesn't have a clean-up and his only 10mths old

  Thank you

  Joffa72

  Hi @Joffa72,

  Welcome to the Forums of HP Support! I see that you are looking for an option to chat by email support.

  , You can fill out our form to Contact HP Support, to display your warranty status and options available, phone and chat. Include your serial number of 10 characters for customized results.

  Phone support is available for technical problems with HP hardware. HP offers additional Support to technical phone a year for most printers limited.

  ·         The following printers include 90 days of free telephone support: 3630 series printer all-in-one HP DeskJet 1110 and DeskJet 2130.

  Support chat is a free option available while your printer is under warranty. You can save a record of the steps and links to solve future problems should they arise. For some printers, this includes a solution of optional remote access ability.

  - Source

  If it meets your needs, please click Accept as Solution button below. If you want my help trying to solve the problem, I'd be happy to help you.

  Thank you.

• New Officejet Pro 8620 slow to start printing

  When printing from a laptop Win 8.1 and a Win 7 laptop, the printer is not printing for a whole 60 seconds after clicking on the button print.  Then it prints the page but keeps it for another minute before he spits.  A third Tablet 8.1 winning is also on my net wireless isn't the problem.  It printed immediately.  The first two laptops have been installed since the HP CD supplied with the printer.  The third, a tablet of 8.1 Win, has been installed since the network as it is not a CD player.

  I ran the HP printer Scanner doctor and it has been successful to uninstall the printer from the laptop 8.1 first, but I found it easily again in the add a printer in the printer control panel.  I also disabled the firewall McAfee, but that did not help (Yes, I turned it back).  In the Properties window, I checked for the latest version of the driver, I am OK there.

  The printer is on my WiFi network.  The icon of spooling print if displayed in the notifications area of the taskbar as soon as I click the button print.  I tried MS Office, Adobe Photoshop and Firefox.  All have the same time frame.

  If I told it to print two copies, he waits a minute, prints the first page and then the second, but holds on the second page for one more minute, as was he drying of the ink or something.  I timed it delays with a stopwatch, it takes really two minutes to print a page, or a page with a single word on this matter.  Share mode is turned off.

  Printing a test page for the printer properties pane takes also two minutes to complete.  I'm out of ideas so any suggestions will be appreciated.  What is a Windows network or printing problem?

  Hi Jamie,

  Thank you for your response. Understand that your printer is on wifi and all laptops are connected via the wireless.

  Have you tried "hard reset the printer?

  1. Turn the power off. Remove the power cable and the data cable from the device.
  2. Connect the supply directly to a wall outlet cable.
  3. Reconnect the power cable and turn on the power.
  4. Print a self-test by following steps below.
  • Load US letter or A4 size, unused, plain, white paper into the input tray.
  • Press the power button () to activate the product.
  • On the touch screen product, tap the right arrow () to display the second screen of the navigation.
  • Press Setup () on the control screen. The installation Menu appears.
  • Tap the arrow down () and then tap reports.
  • Tap Printer Status Report. The test page will print.

• OfficeJet Pro 8620: Use eprint to print in b & W

  Hello

  I configured my printer Eprint Center so my colleague can print on my printer remotely. However what it prints out in color at my end. He said there is no option to its end to choose whether they come through color or B & W.

  I need to print in color myself sometimes, but whatever he sends only must be B & W. is there a way to set all printing with HP Eprint for B & W only? (apart from him having to convert each file B & W before sending)

  Thanks in advance,

  Josiah

  Hello

  The ePrint service do Word support b & w printing, but you are able to reach such a using ePrint.

  a mobile device to install the HP ePrint app and add the address of your ePrint printer.

  You can print documents (PDF, office, web sites or email as b & w

  for a computer to install the driver of HP ePrint mobile and add your ePrint address and print to the HP ePrint file:

  http://WWW8.HP.com/us/en/solutions/business-solutions/printingsolutions/eprintsoftware.html

  Shlomi

• OfficeJet pro 8620: how to connect my laptop directly to my officejet pro 8620

  Hello

  I appreciate what may be a simple question so apologies in advance!   I've been printing for a while but now need to print directly from my laptop without using the wireless connection wireless.   Please can you advise how to do this?  I tried to plug in an ethernet cable but it doesn't seem to work, and although I tried to look online guides, that I can't find an answer that works in EEM.

  Thanks in advance

  Hello

  Thank you for using the HP Forums.

  You can use a USB cable to connect directly to your printer.  (do not connect the USB cable first! Read more on how to add a new printer (connection))

  You will need to install the software to add the extra connection.

  Assuming that you have installed the FULL features software, follow these steps to add the USB connection:

  1. click on start. Programs > HP > HP Officejet Pro 8620 > click on the printer

  (you can also click the icon of the printer on the desktop)

  2. This will bring up the HP printer Assistant

  3. go to "Tools" > Device Setup & Software

  ("Note: this is not available in step 1: Device Setup and software")

  4. connect a new printer.

  5. DO NOT connect the USB cable until you are prompted to do so by the software!

  Once installed, the USB should be the default printer.  If you want to print using the wireless again, you will need to select the correct printer with wireless as a result.

  Hope that helps!

• OfficeJet pro 8620: party only Officejet pro 8620 page impression

  We have the officejet pro 8620 couple. They print normally well, but we have difficulty printing a pdf with JPEG image file. all print them only the upper part of the page.

  but the file can be printed from MAC without problem.

  the file is also printed on officejet pro 8600 premium.

  windows player and firmware are updated.

  I guess the drive of printer for windows bug.

  Any clue?

  Hello
  
  Thank you for using the HP Forums.

  You are able to use other PDF program?

  If not, can you set it to 'Print as Image' parameters ahead and see the problem is solved?

  Thank you.

• Office jet pro 8620: office jet pro 8620 very slow to print

  what I can do to solve this problem, very slow printing: my printer has taken 1/2 hour to print 6 pages, only bought a few weeks ago.  I can't find a solution. I will try the solution on the post of Shawn D, b (ie the replacement driver), but nothing is selected on the page of time. therefore impossible to remove until I know what to delete!. can anyone help.

  Robyn

  Robyn

  Hi @ratts,

  I see that your HP Officejet Pro 8620 is very slow printing on Windows 8.1. I'm happy to help you!

  A few questions for you, if you don't mind:

  • How is the printer connected? Wireless, Ethernet or USB?
  • The same speed occurs when you print a test page? Video: printing a Test page with the all-in-one HP Officejet Pro 8630. (The same steps apply to your HP Officejet Pro 8620).
  • The same speed occurs when doing a copy? Copy the text or mixed Documents.

  In the meantime, please see this post, Re: HP 8620 seems slow printing, by my colleague @Rainbow7000.

  Hope this helps, and hope to hear from you soon!

• New OfficeJet Pro 8620 does not print PDF files

  I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.

  HELP, please!

  Hello! Welcome to the @lmel forums

  I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!

  1. try to resave the PDF files that do not print and then try printing again.

  2. update of Adobe:

  Select help - search for updates. If a new update is available, it installs automatically.
  Once installed, you can restart a computer.
  Then try to print the PDF file.
  
  http://helpx.Adobe.com/Acrobat/KB/troubleshoot-PDF-printing-Acrobat-Reader.html

  3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

  4. uninstalling the printer software

  Restart the PC

  Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers

  That should do the trick! Keep me abreast of the results!

  Have a great Wednesday

• OfficeJet pro 8620 e: Printer Control Progra

  When I first installed this printer about 2 months ago I had a program on my computer that all I had to do was click on scan, difficulty settings, and then select scan and it should scan.  Somehow, I don't have this option anymore.  I want to be able to sit at my desk and control the scan from there.  What should I do?

  Hello @Doris422!

  Thanks for posting on the HP Forums!

  I would be more then happy to help you with regard to the analysis of the computer.  The program you are talking about seems much analysis of the HP.  The first thing I recommend is to search the Windows 8 for HP Scan computer.  The best way to do this is to open your Start Menu and start typing the HP scanning.  The computer will automatically find it and it should appear as the first option.  Open it and see if you can start a new search.

  If this does not happen and HP Scan is not the case in sight so I recommend you to uninstall the HP software. Once the uninstall is complete, it would be wise to perform a cleanup of the computer disk. A disk cleanup will improve the performance of the computer and remove the temporary files that may cause problems during the installation of the software. Once disk cleanup you must restart the computer and reinstall the HP software.  The software that you re - install will include scanning HP.

  To uninstall the HP software, click here: uninstall the HP software

  To perform a disk cleanup, click here: perform a disk cleanup

  To download the HP software, click here: HP Officejet Pro 8620 full feature software and drivers

  If you please, after back and let me know how everything goes

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.