OneDrive of browsing for the file of the company is blocking explorer.exe with visual c ++ runtime error

I posted this in the OneDrive for business forums and was told to come here because they were not able to climb it - a few other people responded saying that they had exactly the same problem.  I copy + paste the original message here.

OK, now let me preface this by saying: I was fix this for the better part of a week and I am puzzled.

I work in the it Department for business (~ 200 employees) medium, we have recently migrated our the server local exchange to Exchange Online (we are now using a mixture of licenses Office 365 E1 and E3) and we have since then all members of society with their synchronizations of OneDrive.

About 200 people, that we have put in place, there is a person who has this problem - when he opens the file Explorer and looks in his folder OneDrive @ company, less than a minute, it will get a Visual C ++ runtime error and explore crashes / restarts and is able to work again.  Of course, within a minute, the same thing happens. It is under windows 7 x 64.

This particular user has a mixture of files .dwg-AutoCAD, PDF, word/excel files and jpg files on his onedrive for a total amount of approximately 7 GB.  It uses the preview in the Explorer pane, and I saw a similar problem during its use in the past, so I applied the patch and it did not help.  If I disconnect his onedrive and move his files back in its documents folder, it can browse its files without any problems whatsoever (including using the preview pane).

want to hear the best part?  I set him up on a laptop quite different from ZERO and it does EXACTLY the same thing!  No one else in the company is having this problem, and almost every other laptop that we deployed using the same exact configuration.  I'm starting to think, it could be a problem with his records, but I'm not sure - go to synchronize its reader to my computer to see, even if I'm on windows 8.1.

Everyone knows about this type of problem?

Also, I already tried to delete the cache of records office and completely reinstalled onedrive on the original computer.

This is clearly a problem inherent in the OneDrive itself.  Let me know if any kind of logs are needed.

I could never get anyone to help me here so I ended up spending the user assigned to windows 8.1 and it helped.  Sometimes it happens again but windows 8 is much better at handling explore crashes, so it's just a quick blip and he is back at work.

Good luck.

Tags: Windows

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