Only 2 available ram slots, not 4 on 27 inch Mid 2010 iMac i3

Hello

Well, I'm puzzled.  I bought an iMac 27 inch, Intel Core i3 mid2010 news about 5 years ago. In the about this Mac it says 4 slots available, with only 2 in use (2 GB each).  This week I took it to a technician to install additional RAM and we discovered that the slots are not available. There is a molding hard plastic over them and in fact with a closer observation, that we noticed that even if I had to cut the moldings for the ram to connect. The tech denounces with Mac every day, because he's never seen it before.

I just called Apple directly, and they have no idea why this would be.   Anyone else out there he never heard of this?

Thank you, Darrell

There are black plastic tabs that partially cover and returned to eject modules of ram installed. Get out the tabs, install the RAM and drag the tab back in. https://www.ifixit.com/Guide/iMac+Intel+27-Inch+EMC+2390+RAM+Replacement/8828

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