Open Acrobat 9.5.2 causes BSOD

Platform: Lenovo T600, Windows XP SP3

Question: Open Acrobat 9.5.2 in the start menu of Windows, no loaded file (will happen with or without a file).  Acrobat application starts, but after 10 ~ 15 seconds, the PC crashes with a BSOD (IPF in nonpaged area).  100% reproducible (open Acrobat, crash, reboot, rinse, repeat).  Question began concluded recently with 9.5.1 of Acrobat and Reader 8.x, upgrade to 10.1.4 drive resolved the problem for the reader.  Upgrade to Acrobat 9.5.2 did not prevent the question on Acrobat.  Even BSOD occurs during execution of an element of the Adobe toolbar in IE8, I imagine that it is hitting a similar problem.

Read the ATI video drivers can cause problems.  Updated to the latest ATI driver and uninstalled Catalyst Control Center.  No change in behavior.

Reports analysis complete Norton AV no threat detected.  Will look for rootkits using Kapersky TDSKiller.

Any other ideas?

Update: Kapersky TDSSKiller found a Rootkit.Boot.Pihar.c infection.  Cured it and no more BSOD.

Tags: Acrobat

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