I bought a new computer and I transfer Acrobat Pro XI from my old computer. I disabled it on my old computer and downloaded on my new computer from my orders. When I opened Acrobat it tells me my serial number is valid, but no qualifications don't prod

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• Can not use the product, the serial number is valid but the qualification of the version...

  Bought standard acrobat XI, computer recognizes valid serial number, but acrobat XI not option in the drop-down list as a valid product?

  Error message

  Serial number you provided is valid, but calling it a product was not found on this computer

  Hi Azman59,

  The problem you are having is because the serial number, you have for a version upgrade of Acrobat which means you own earlier version of Acrobat.

  If you have the serial number previous version Acrobat with you, you can enter that screen and it should work.

  For more information you can visit: http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

  Kind regards

  Ajlan

• installed Acrobat DC and get the error indicating the serial number is valid but cannot find any product calling on my computer

  installed Acrobat DC and get the error indicating the serial number is valid but cannot find any product calling on my computer

  As indicated, with an upgrade (apparently what you bought) you will get a request for both the new S/N in the old S/N - assuming that a qualifying product is not installed).

• I have CS6 on old computer and that you have disabled it. I now want to install the new computer. Downloaded and Set UP wrote the serial number is valid but does not CS 6 show as a product available. ???

  I have CS6 on old computer and that you have disabled it. I now want to install the new computer. Downloaded and Set UP wrote the serial number is valid but does not CS 6 show as a product available. ???

  Please have the link below to download correct application download Creative Suite 6.

  Please answer in a private message serial number that you use to activate it.

• Installing Cs5 on the new computer.  It is said: the serial number is valid, but cannot find a product calling it on this computer.

  I am trying to download CS5 on my new computer with windows 8.  I downloaded it on my computer.  I'm trying to launch and send a message: serial number is valid, but cannot find a product calling it on this computer.  Help, please!

  See error: "this serial number is not for a product calling it" | CS6 cs5, CS5.5,

• The serial number is valid, but not the products concerned have been detected on this computer.

  I have a valid number for XI Acrobat pro

  The serial number is valid but no eligible products were detected on this computer.

  I have installed pro XI, but can be run it or list

  This means that you have a license to upgrade, and you need a DBA, a complete existing previous license to use it.

• The serial number is valid but said no eligible products have been detected on this computer

  Hi, I just bought Lr6 standalone version, I install the software, and every time I open the software (Lr6 open and work well, but...) Adobe asked me to enter the serial number. The serial number is valid, but it does not find the version on my computer.

  

  I don't read that language, but this message it LOOKS like you bought an upgrade, and the program is not able to 'see' the program which you update

  If you do not have a previous version installed, you should have a chance to enter your previous serial number during the installation

• I get an error stating that my serial number is valid, but cannot find a product calling it on this computer. Help, please.

  I get an error saying that my serial number is valid, but one product calling is not found on this computer trying to download Adobe Acrobat X Pro. Any advice?

  This means that your Acrobat X license is an upgrade, and it asks you to provide the serial number of the previous version which qualifies you to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• indicates that the serial number is valid but no product calling on computer

  attempt to register adobe acrobat xi pro and message came stating that the serial number is valid but no product calling on the computer - it is downloaded

  which system will ask for the serial number of the first xi.  If the installation files cannot find any product calling, asked you then the serial number of earlier versions.

• my serial number is valid, but they do not find a product calling on my computer, although I installed CS6 without problem, what is the problem?

  I just buy CS6 web and design premium. I got my serial number and download and installation was successful, but when I enter my serial number, I get a message telling me my serial number is valid, but they cannot find a product calling on my computer, although I installed CS6 without problem, what is the problem?

  What you describe is indicating that you purchased an upgrade to CS6.  He asks you to identify and provide the serial number of the previous version you are upgrading (CS5 or CS5.5).

• Serial number is valid, but qualify product not found when I install the product very

  Serial number is valid, but qualify product not found when I install the product very CS5, development of applications from an upgrade of the disk swap

  installed trial, then what serial application and such can not find I just took CS4 and added this series and CS5 installed, weird, but I'll take

• When I try to launch the product, it says serial number is valid but a couldn't product eligible

  When I try to launch the product, it says serial number is valid, but calling it a product could not be found on the computer

  This means that you have purchased an upgrade from an earlier version.  You must either have the old version installed, or provide the serial number of the previous version.

• Reinstall Adobe Acrobat 9 - tells me incorrect serial number.

  Before reloading my device, turn it off has been grayed out of Adobe Acrobat 9. Customer service told me simply to reinstall after reload of my machine and activating the new facility. After you download the link to Adobe Standard 9 installation, install and upgrade my VALID serial number, it tells me INVALID SERIAL No. My account Adobe says that it is valid. I have the original CD or download. I don't know what to do at this stage - help someone? I have Windows OS 10.

  Hi timothys43723118 ,

  Please refer to this article:- error "incorrect serial number | Adobe Acrobat 9 | Adobe Creative Suite 4

  Wishes to also inform upgrade you that Acrobat 9 Pro is not compatible with 10 then please for the product.

  Kind regards

  Christian

• I'm moving to Lightroom 6, I have Lightroom 5.7.1 on my desktop and my laptop.  It is said that the serial number. is valid but cannot find a product calling on my computer! (it is just there in front of me!).  I tried to find the will

  Cannot find the serial number. for my Lightroom 5 in my Adobe files... says the serial number. for the upgrade is valid but cannot find the product calling on my computer... it is here in front of me! What should I do now?

  If you have purchased an upgrade of lr 6, after entering the serial number lr6 will be presented with the list of eligible products.  If lr 5 is your product, select it from the drop-down list, and you will then be asked to enter your serial number lr 5.

  Enter the correct number at the right time and proceed with the installation.

• DossierInstallGuide for teachers edition and CS5.5 DesignPremium/students said serial number not valid, but it IS the one, I myself, when I bought the program years ago...? Mac

  It's the same serial number on my case and in the email, I got.

  Please see: error of incorrect serial number

  I hope this helps.

  Concerning

  Megha Rawat