Operating system is watered by viruses, does not start.

By updating the software on my Toshiba laptop running Windows XP Pro, I hosed my multiple virus. I've been using the free version of AVG Antivirus and he couldn't deal with the problems. The computer does not even start anymore, although I can still access the screen and the multiple boot options before the screen turns off and stays that way. Microsoft will allow a reload of Windows or do I have to buy a new XP installation? Other options that people know? Thanks in advance for your help.

I run a Toshiba Satellite myself, and a few months ago it also refused to start. After trying different methods (including trying to fix it by slaving the hard drive to another computer), I was forced to reformat and install. Fortunately I was able to get the data off (enslavement of the hard drive), but with respect to windows, it depends. If you have the Toshiba installation disc (which I hope you do), it should reinstall and register automatically with Microsoft (no entry necessary on your part). However, if you had the laptop with the software installed, but no copy of Windows was included (or at the very least, the serial code), you're probably going to be GROUND. If you have the serial code and are the user registered for this number, you simply give Microsoft a call after you install so they can register as your new computer (or more precisely, your old computer with a new o/s and so new IP) now uses this serial number. I hope this helps. :)

Tags: Windows

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