Option of 'Options' of the Smartphones from blackBerry in the BB Menu button doesn't work is not on the Torch 9800

Whenever I select 'Options' from the drop of the BB Menu button on my Torch 9800, the screen flashes, then back to my home screen. It has been so for a long time (almost a year) and I think that there is a permission that has been disabled inadverdently. It does work if I use the theme BB6 native or other that I downloaded. Anyone know how to make 'Options' to the option to start working again?

Hi randynjaimie,

Try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.

For more information, see the following article. How to perform a clean reload of the BlackBerry Device Software for Windows. www.BlackBerry.com/BTSC/kb11320
Please test to make sure that the problem has been resolved before restoring all the data from your backup file.

I hope this helps.

Tags: BlackBerry Smartphones

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