Oracle support training

Similar Questions

• Maintenance of Oracle Support (MOS)

  Hi all

  I heard that if you pay maintenance to Oracle support permanently, you are free to upgrade to the latest version.

  For example if you have purchased the license for 9i, you are free to use 10g, 11g, 12 c, 13d, etc, etc.

  Is this true for EBS? As we pay for EBS 11i support permanently, then we are free to upgrade to R12.2.4?

  Thank you very much

  JC

  Hello JC,.

  Yes, update to any version of DB / EBS is free as long as you have a valid license for the basic version.

  Kind regards

  Jonathan

• Can not read MY ORACLE SUPPORT videos

  I am using Windows XP SP3 and have the latest versions of Mozilla Firefox and Chrome, Quick Time player (7.6.472).

  I can't play videos from MY ORACLE SUPPORT. Please see the attachments.

  Installed Apple Quick Time Player Version 7.6.9. Now it's working.

• Test the connection to My Oracle Support fails

  Hello

  I am fairly new to cloud OEM control but can't seem to find the journal to solve this.  It seems that CC cannot talk about MOS of my server, even if I can wget and curl it directly from the server very well.  I am Setup-> Proxy Settings-> My Oracle Support.  I do not have a proxy between this server and the web, so I choose "Not of Proxy" and then click on the Test button.  It fails with:

  Unable to connect to My Oracle Support, using the URL "https://support.oracle.com". Check the proxy settings. Try using your web browser and has the same proxy settings, to test the URL "https://support.oracle.com". "" If you are still unable to connect, check the logs of WHO for more details about the failure.

  
  

  Can someone explain why this is happening, or give me a clue where the log would be?  I can't find all the newspapers recently under my location of $OMS_HOME.

  In addition, anyone know how CC manages the agents on different subnets?  In other words, my server will be connected to a network VLAN for Tomcat monitoring mechanism and also multihomed on a DB VLAN to monitor Oracle database instances.  If the server can communicate on these subnets OK, is there something I need to do in CC so that it recognizes these networks?

  Thank you!

  Thanks for the links of the document, which have been a great help.  It turns out that the issue was related to SSL and fixed by the workaround below:

  Cannot complete the operation network against my Oracle Support

• When you select a result oracle of CBR to oracle support site, I get an unauthorized error

  Hi guys,.

  When I'm looking for a solution in the Oracle Support Portal, I am authorized to open the Knowledge Base search results. But when I opened a community search result, I get an error. The message is in Dutch (I can't find a way to change the language), but the content isn't that my access is limited (not allowed) and to contact my administrator. Do you know what to do to fix this? My username is XXXX

  Best regards, Jeffrey

  Hi Jeffery,

  I have reviewed your account and found a problem with the account which resulted in the issue of access for the community. I solved the problem now. Can you please check again and let me know if the problem is resolved for you?

  Concerning

  Mike

• Failed to get information on the license ORACLE 'Support identifier'

  

  
  

  
  

  I can not get the ORACLE "Support id" license information : CSI 20061868
  
  I tried to register this CSI number on the My Oracle Support (https://support.oracle.com) Web page, but it shows error: cannot add support identifier. Support identifier 20061868 is not valid or does not allow recording. To reference the snap attached (CSINUMBER.jpg and CSINUMBER1.jpg)

  
  How I can get the conditions terms and conditions, level of support, support period etc. between our company and Oracle on the CSI 20061868
  
  Cecile

  Hello

  This is not the place to ask.

  You must contact your Oracle representative or agent to see what it takes to turn that CSI.

  Kind regards

  Bashar

• If you customize workflows, oracle support still will support you to his subject?

  Hello!

  We have a few scenarios in which the fastest solution is to customize the workflow.  If we do this, oracle support still will support us if we encounter a problem with this customization?

  Thank you.

  Hello

  Please read the policy of Oracle Workflow customizations DOC ID 578466.1 Oracle Workflow Customization Policy Clarification

  concerning

  Mihai

• Need help on how to increase the seriousness on the issue in my oracle support

  Hello

  Please, help me make the problem worse in my oracle support.

  Thank you

  Prashant Joshi

  To request a change of gravity in a Service request, please call Oracle Support hotline or update the SR demand. now, you can also change the severity of the SR directly from the option from the drop-down list provided in MOS.

• Find the exact need in oracle support site

  Hi all
  
  Oracle support is very complex to find the exact needs.
  
  Suppose I want to download FMW 11 GR 2 version 11.1.2.0.0 forms and reports
  
  I'm wonder how to find and download?
  
  kindly help.

  Hello

  Check this link MOS!
  -Asking the physical URL send or download software Media [ID 1071023.1]

  Kind regards

• In how the Oracle Support extend?

  Hello
  
  I have a problem to determine to what extent I am covered by the support of oracle in a particular case. I intend to use the DMBS_LDAP package to connect to a server to authenticate CASES.
  
  1. am I covered by the Oracle Support in this scenario?
  
  2. If I am covered, to what extent? / What cover is provided?
  
  Thank you
  
  II.

  Oracle certifies (or not certify) third-party products. MetaLink (My Oracle Support) is a matrix of certification for your Oracle database server software configuration (for example Oracle version x is certified operating system y). Oracle does not attempt to certify the virtually infinite number of software products that your database could interact with.

  Justin

• Notification of Oracle support

  Is there a way to set up my oracle support account to receive a notification when a new patch is released for agile?

  Yes! Go to your settings tab of My Oracle Support.
  On the left is a link called email of hot topics.
  You can add products to receive updates about the patches and objects.
  Hope that helps!

• Cannot complete the operation of network against My Oracle Support

  The weirdest thing that happens to me, new installation of 12 c, with the correctly filled out proxy settings, with proxy test works successfully, with the CCR download at MOS, I am not able to connect to console 'EM MOS, reception:
  
  Cannot complete the operation of network against My Oracle Support. Please check the network connectivity to the Oracle Support Site.
  
  eMoms.log is filled:
  
  + 2012-07-18 11:30:13, 537 [EMUI_11_30_13_/console/mos/signin] ERROR handlers. SigninHandler logp.251 - SigninHandler0: impossible to establish a proxy connection: 407 Proxy authentication required.
  oracle.sysman.emmos.common.exception.EMMOSException: 0: could not establish a proxy connection: 407 Proxy authentication required
  
  Seems half of 'EM is aware of proxy setting and the other half is not.
  I open SR but the named person will be able to help me because apparently, he doesn't understand a thing I want to talk. I hope that I will find someone who is willing to help out here.

  Can you use the same domain in proxy page you found in the trace: "Infrastructure to browse" & give it a try.

• Oracle authorized training center in Chennai - India

  Hello
  
  Where can I get the details for Oracle in Chennai - India authorized training centre.
  
  Thanks in advance
  
  Concerning
  Phani Kumar

  Dear mosta,
  If you are looking for an oracle authorized Institute, I did my DBA track in chennai, nungambakkam (optimization of performance only) and in an Institute in NOIDA (oracle 9i sql, basic 1 and 2). IMO, they're better, among other things, in chennai. before joining and fees please check those out on the guardian who will teach you. and coverage of the (job) interview. Take a look at various Institute, check with previous students.

  But anywhere, it takes hard work and practice on your own and use the lab session.
  more study guide, you will need to search/view oracle, articles as documentation.

  See also the link:-Oracle DBA Training center in chennai

  Good luck, all the best for your future.

  Published by: rajeysh on August 17, 2011 20:39

• ORA-29541: class MW.oracle/support/mw/SupportRuntime cannot be resolved

  Setup Wizard Maintenance information
  
  Domain = cl.xxxxxx.com
  Oracle Home DB/d01/10201/oracle /
  Connection string = orcl
  Password = < not displayed > system
  The MW = database schema
  Maintenance Wizard Patch placement = / d01/10201/oracle/DB/eof/patches
  Email for anonymous FTP = [email protected]
  Protocol = http
  Port = 8080 HTTP
  Name of host HTTP Proxy = no proxy used
  Number of HTTP Proxy port = no proxy used
  My Oracle Support Username = [email protected]
  My Oracle Support = < not displayed > password
  Maintenance Wizard password = < not displayed >
  ***********************************************************************
  
  The values above are correct? Y (Y/N)
  Removing old schema Wizard Maintenance (MW)... Fact.
  Create a new schema in the Maintenance Wizard (MW)... Fact.
  Assistant Maintenance (MW) tool schema import... Fact.
  Compilation of the objects schema (MW) of the Maintenance Wizard... Fact.
  Check the status of ANONYMOUS account... Fact.
  Creating configuration files... Fact.
  Creating a DAD embedded PL/SQL gateway... Fact.
  Implementation of XML DB Repository... Fact.
  Creating XML DB Dir images... Fact.
  Creating XML DB Dir of folklore... Fact.
  Maintenance Assistant Java classes.../setup.sh loading: line 1093: /d01/10201/oracle/DB/eof/config/load_mw_java.sh: permission denied
  Fact.
  Creating portfolio for password encryption... Fact.
  Update the attributes declare...
  *
  ERROR on line 1:
  ORA-29541: class MW.oracle/support/mw/SupportRuntime cannot be resolved
  ORA-06512: at "MW. EOF_TOOLS', line 2750
  ORA-06512: at "MW. EOF_UTIL', line 171
  ORA-06512: at line 4 level
  
  Fact.
  Stopping listening process... Fact.
  From listening process... Fact.
  Checking the process of listening... Fact.
  Closing database orcl... Fact.
  From orcl database... Fact.
  Preparation to upload static content... Fact.
  Download of static content to images... Fact.
  Download of static content to folklore... Fact.
  
  To start the Maintenance Wizard configuration, go to the following URL
  http://xxxxxxxx:8080
  
  Web browsers supported are Internet Explorer 6.0 and Firefox 3.0 and liked
  
  Completed the installation Maintenance Wizard 2.18.
  
  
  Any idea what this may be?
  Thanks in advance

  The error

  ERROR on line 1:
  ORA-29541: class MW.oracle/support/mw/SupportRuntime cannot be resolved
  ORA-06512: at "MW. EOF_TOOLS', line 2750
  ORA-06512: at "MW. EOF_UTIL', line 171
  ORA-06512: at line 4 level

  is probably caused because /d01/10201/oracle/DB/eof/config/load_mw_java.sh failed: permission denied

  Based on this script, that I would like to check to see if sqlplus is executable from the same environment that you have run setup.sh.

  Before running setup.sh please be sure that your database environment is accessible using sqlplus under user MW.

  You could place a set - x at the top of the load_mw_java.sh so that we can see more production which does not run.

  Source language:

  # $Header: 1.06 load_mw_java.sh 2009-07-24 11:30 procedures ship $
  ## +=========================================================================+

  With the command set - x:

  # $Header: 1.06 load_mw_java.sh 2009-07-24 11:30 procedures ship $
  Set - x
  ## +=========================================================================+

• Oracle Support - means ODM!

  When Oracle Support update a SR wit h ODM Plan of Action, ODM inquiry - what is ODM position?

  See [url https://support.oracle.com/CSP/main/article?cmd=show&type=NOT&doctype=HOWTO&id=312789.1] what is the methodology diagnostic Oracle (ODM)? [312789.1 ID]