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• Failed to get information on the license ORACLE 'Support identifier'

  

  
  

  
  

  I can not get the ORACLE "Support id" license information : CSI 20061868
  
  I tried to register this CSI number on the My Oracle Support (https://support.oracle.com) Web page, but it shows error: cannot add support identifier. Support identifier 20061868 is not valid or does not allow recording. To reference the snap attached (CSINUMBER.jpg and CSINUMBER1.jpg)

  
  How I can get the conditions terms and conditions, level of support, support period etc. between our company and Oracle on the CSI 20061868
  
  Cecile

  Hello

  This is not the place to ask.

  You must contact your Oracle representative or agent to see what it takes to turn that CSI.

  Kind regards

  Bashar

• Cannot complete the operation of network against My Oracle Support

  The weirdest thing that happens to me, new installation of 12 c, with the correctly filled out proxy settings, with proxy test works successfully, with the CCR download at MOS, I am not able to connect to console 'EM MOS, reception:
  
  Cannot complete the operation of network against My Oracle Support. Please check the network connectivity to the Oracle Support Site.
  
  eMoms.log is filled:
  
  + 2012-07-18 11:30:13, 537 [EMUI_11_30_13_/console/mos/signin] ERROR handlers. SigninHandler logp.251 - SigninHandler0: impossible to establish a proxy connection: 407 Proxy authentication required.
  oracle.sysman.emmos.common.exception.EMMOSException: 0: could not establish a proxy connection: 407 Proxy authentication required
  
  Seems half of 'EM is aware of proxy setting and the other half is not.
  I open SR but the named person will be able to help me because apparently, he doesn't understand a thing I want to talk. I hope that I will find someone who is willing to help out here.

  Can you use the same domain in proxy page you found in the trace: "Infrastructure to browse" & give it a try.

• Area of private use in the Oracle database

  Hello

  one of my customers have very specific needs. In this case, it has its own "characters". It uses Latin characters and certain characters. Their data are mixture of these characters. Their own characters are not in Unicode format and we have specific policies.

  These specific characters will be in the private use area, but I don't know if and how the Oracle database support unicode private use area.

  Oracle database support unicode private use area?

  And what sorting, filtering data? What classification is applied?

  Does anyone have experience with characters in the private use area?

  Thank you

  Fabrice.

  Oracle supports Unicode PUA you can store codes of PUA in a database AL32UTF8 and you can treat strings containing characters without special considerations. PUA characters are classified into letters in the Oracle database.

  Oracle maps the characters (EUDC) user of various character sets defined multibyte (JA16SJIS, ZHS16GBK, ZHT16MSWIN950, KO16MSWIN949, etc.) to the characters of PUA. These characters are also used by the former Hong Kong HKSCS extension mapping. If supporting user-defined characters in PUA is not a problem for the customer, they can use the standard plane 0 (BMP) PUA [U + E000 to U + F8FF] in their purpose. However, to avoid conflicts with existing maps, they should put their characters in plane 15 PUA [U + F0000-U + FFFFD] or plane 16 PUA [U + 100000-U + 10FFFD]. The downside is that the planes 15 and 16 require four bytes per character in AL32UTF8 compared to three bytes for plane 0.

  The classification applied to the characters PUA is the same as that applied to the other characters in a given environment. The order of the characters PUA in the given classification, depends on the type of snack:

  • In BINARY classification, the comparison is obviously based on binary codes. The order depends on encoding (AL16UTF16 vs AL32UTF8), especially for aircraft 15 and 16 PUA plane.
  • In monolingual rankings (which are not well suited for Unicode characters anyway) PUA are generally ignored in the sorting (but does not) than the characters defined explicitly in the given classification. Compared only among themselves, they use the UTF-16 Binary order.
  • In multilingual characters rankings PUA are generally classified after all characters defined explicitly in the rankings, which are characters from scripts (Latin, Cyrillic, Greek, Georgian, Armenian) Europeans and, in some rankings, an East Asian script. Between them, they are classified according to AL16UTF16 (= UTF-16BE) binary collation.
  • In the UCA, the characters multilingual rankings PUA generally are classified into once all characters defined explicitly in the rankings, which are usually all defined Unicode characters. Between them, they are classified according to AL32UTF8 (= UTF - 8) binary collation. Note that the UCA rankings are new in the database Oracle 12 c.

  Thank you

  Sergiusz

• SSRS for lack of outer join with the Oracle data source

  It seems to be a problem with the Oracle driver used in the Reporting SERVICES query designer.

  When you use an Oracle data source, if I create an outer join in the graphic designer, it automatically inserts '{OJ' before the join and '} ' after her.  This is an incorrect syntax for Oracle and refuses to start.  The curly braces and the JO editable in designer text, but if I go back to the graphic designer and immediately to reintegrate them.

  Only, this has started to happen a year or two ago - before that it worked, but with the old (+) syntax.

  Can it not be healed?  It makes things very difficult.

  -Geoff

  Hi Geoff,

  Thanks for posting in the Microsoft Community.

  However, the question you posted would be better suited in the Forums of the Oracle Support; We recommend that you post your query in Oracle Support Forums to get help:

  https://forums.Oracle.com/forums/main.jspa;JSESSIONID=8d92100c30d8fb401bcbd10b46c38c9ddf1a3242549a.e34SbxmSbNyKai0Lc3mPbhmSc3aNe0? CategoryID = 84

  If you have any other questions or you need Windows guru, do not hesitate to post your questions and we will be happy to help you.

• When you select a result oracle of CBR to oracle support site, I get an unauthorized error

  Hi guys,.

  When I'm looking for a solution in the Oracle Support Portal, I am authorized to open the Knowledge Base search results. But when I opened a community search result, I get an error. The message is in Dutch (I can't find a way to change the language), but the content isn't that my access is limited (not allowed) and to contact my administrator. Do you know what to do to fix this? My username is XXXX

  Best regards, Jeffrey

  Hi Jeffery,

  I have reviewed your account and found a problem with the account which resulted in the issue of access for the community. I solved the problem now. Can you please check again and let me know if the problem is resolved for you?

  Concerning

  Mike

• Customize the Oracle discoverer login page

  Hello
  
  Try to add a password for automatic reset for discoverer page. I would like to know to what extent Oracle allows me to this type of customization. Also any advice on where to start would be great!
  
  Thank you
  KK
  
  Published by: 848492 on March 30, 2011 18:50

  Hi KK
  Most things are possible, especially for the Viewer as Viewer using UIX files to control the interface. I don't know exactly the one controlling passwords, but it probably wouldn't be hard to find.

  Word of warning however: Oracle is not customers of support or sanction change UIX files so all what is done must be saved first in case you have problems.

  Take a look * $ORACLE_HOME\j2ee\OC4J_BI_Forms\applications\discoverer\discoverer * where $ORACLE_HOME is the place on your application of discoverer server where discoverer more and observer to have their home.

  There are a number of files in there related to passwords, namely: CECEnterPassword.uix, CECPasswordChangeWillExpire.uix, CECPasswordExpired.uix, CECPasswordWillExpire.uix, ChangePassword.uix, EnterPassword.uix, Password.uix, PasswordChangeWillExpire.uix and PasswordWillExpire.uix. The word password also exists in struts - config.xml in * $ORACLE_HOME\j2ee\OC4J_BI_Forms\applications\discoverer\discoverer\WEB-INF *.

  There are a few notes on the Oracle Support on changing some settings in the uix files and these are assumptions they are published by Oracle, but one should always be careful.

  I hope this helps
  Best wishes
  Michael

• Need help on how to increase the seriousness on the issue in my oracle support

  Hello

  Please, help me make the problem worse in my oracle support.

  Thank you

  Prashant Joshi

  To request a change of gravity in a Service request, please call Oracle Support hotline or update the SR demand. now, you can also change the severity of the SR directly from the option from the drop-down list provided in MOS.

• Test the connection to My Oracle Support fails

  Hello

  I am fairly new to cloud OEM control but can't seem to find the journal to solve this.  It seems that CC cannot talk about MOS of my server, even if I can wget and curl it directly from the server very well.  I am Setup-> Proxy Settings-> My Oracle Support.  I do not have a proxy between this server and the web, so I choose "Not of Proxy" and then click on the Test button.  It fails with:

  Unable to connect to My Oracle Support, using the URL "https://support.oracle.com". Check the proxy settings. Try using your web browser and has the same proxy settings, to test the URL "https://support.oracle.com". "" If you are still unable to connect, check the logs of WHO for more details about the failure.

  
  

  Can someone explain why this is happening, or give me a clue where the log would be?  I can't find all the newspapers recently under my location of $OMS_HOME.

  In addition, anyone know how CC manages the agents on different subnets?  In other words, my server will be connected to a network VLAN for Tomcat monitoring mechanism and also multihomed on a DB VLAN to monitor Oracle database instances.  If the server can communicate on these subnets OK, is there something I need to do in CC so that it recognizes these networks?

  Thank you!

  Thanks for the links of the document, which have been a great help.  It turns out that the issue was related to SSL and fixed by the workaround below:

  Cannot complete the operation network against my Oracle Support

• FMW: Portal Upgrade Advisor - video part 4 patch the Oracle Home "how to install Oracle Middleware 11 g Rel 1 portal and discoverer" should specify to use previous pfrd Oracle Home

  NOTE: from 'build base Middleware of Oracle 11 g Architecture. "
  Review of the videos for "How to install Oracle 11g Rel 1 portal Middleware and discoverer?"
  Part 4 patch the Oracle home (04:57)
  https://support.Oracle.com/CSP/main/article?cmd=show & type = ATT & ID = 1118681.1:PD11G_INSTALL_PT4 & inline = 1

  The verbal and demo explanation does not use the original location/Oracle HOme of the previously
  installed for the binary PFRD base.   It probably should.

  In addition, for some steps to follow to patch binaries PFRD, I'd put it:

  Step 4.  I am guessing that the patch will establish an another sub dir Disk1 and don't want to overwright
  installation of the initial PFRD, therefore, moves the Group of hotfixes as follows.

  CD/opt/web/install/PortalUpgradeAdvisor/pfrd
  960 ls - ltr
  Group of hotfixes mkdir 961
  Group patches 962 mv p11060983_111140_LINUX.zip
  Group patches 963 cd.
  Unzip 964 *.

  RE: of course, having unpacked the group created patches another subdirectory Disk1 with his own runInstaller
  VNC gui:

  I guess, all we are doing is patching of binary files, nothing should be running.
  Maybe an environment set in same, as when we ran last the PFRD install, however.  There we / I had
  run. / set_mid_clean after making sure the files property was oracle: oracle.

  Yes, VNC gui and
  / opt/Web/Install/PortalUpgradeAdvisor/pfrd/Patchset/disk1
  . / runInstaller

  Here again, we select Install Software - is not configured
  RE: Get the message again on this screen "installs the software only. After said is finished, use
  config.sh at ORACLE bin directory to configure the working bodies of these components installed.

  Specify the installation location.  Always to
  Oracle Middleware homepage: / opt/oracle/Middleware
  and
  An Oracle home directory: as_2 # I bet it must be as_1 because that is where the initial PFRD install binary files has occurred.

  NOTE: The summary of the Installation in the video screen escape the Oracle Home is the previous specified during the initial installation. That is to say. PFRD_Binaries.   I guess I should have named that instead of taking the default as_1. At least I would have to have done that.  Well.  Maybe this story might help the next guy.

  Also

  NOTE: The Installation screen is not "from" group of patches as in the video where it says
  Install Oracle Portal, forms, reports, and discover the Group of hotfixes.
  

  Hi Charlie
  I'm a little confused by this feedback. Especially when you say that you see the option "install - do not configure. Should this option is visible only when you run the Basic 11.1.1.2 PFRD the software installer. The Group of hotfixes 11.1.1.4 has his own 'runInstaller'... and this will display what you see in the viewlet. You definitely run the installer from the directory of stage in the Group of hotfixes? (I'll do my own validation test - if I find something strange going on... I'll report.)

  I now take the following action

  1. I will put the Viewlet so it is clear that the Group of hotfixes is staged in a different place from the base 11.1.1.2 media
  2. provide that nothing must be running (because at this point, no instance of 11 g of construction has been configured)
  3. There's a "slippage" that illustrates the Middleware and Oracle Home entries in the screen "Location of Installation to specify" IE

  Middleware homepage: / u01/alca_portal/middleware
  Oracle home: PFRD_Binaries

  However, you will see that this slide for 2 seconds (which is an error) and if you miss it probably.

  Just FYI - the House of Oracle 11 g correction is in general the same procedure as patching a mid-layer House AS10g i.e

  -You set the Oracle Home base using the installation of the basic software program
  -You patch the Oracle home using the installation program of the Group of hotfixes

• Find the exact need in oracle support site

  Hi all
  
  Oracle support is very complex to find the exact needs.
  
  Suppose I want to download FMW 11 GR 2 version 11.1.2.0.0 forms and reports
  
  I'm wonder how to find and download?
  
  kindly help.

  Hello

  Check this link MOS!
  -Asking the physical URL send or download software Media [ID 1071023.1]

  Kind regards

• How to insert vidio file in the oracle database

  Hi Experts,
  
  Can you please tell me, how to insert video in the oracle database.
  and what are the formats it supports.
  
  Thanks in advance,
  Sanjeev,

  To do this, you don't need an expert, you only need the capacity and the ability to googleor search this forum.
  This question was asked here several times by people who, like you, have refused to use online resources.

  ----------
  Sybrand Bakker
  Senior Oracle DBA

• To start the Oracle Identity Manager how much RAM is required?

  To start an Oracle Identity Manager and access, how much RAM is required? and with what amount of RAM required.
  
  Tell me any how to set JVM has increased.
  
  Using Oracle VM for Identity manager and the use of the RAM of 1300 provided to the virtual machine. Physical PC with 4 GB of RAM.
  
  My setup will be help to crushed the Oracle Identity Manager without fault?

  You must be at least 3.5 GB of RAM for IOM. Including SOA, it's going to be 6 to 8 GB. See the links in the configuration system supported here:
  http://www.Oracle.com/technetwork/middleware/IAS/downloads/fusion-certification-100350.html

  Kind regards
  GP

• How to disable the trace files in the oracle 11g version

  Senario: trace file grow
  How to disable the trace files in the oracle 11g version
  pls guide with best practices

  NATHALIE wrote:
  Senario: trace file grow
  How to disable the trace files in the oracle 11g version
  pls guide with best practices

  11 g, there is an extended tracing which happens for reasons best known only to Oracle. But if you want to disable, Coskan had published a small ticket mentioning a parameter not documented (which means you should think twice before using it) to disable it - disablehealth_check *. Here you can read the full message,
  http://Coskan.WordPress.com/2009/06/03/too-many-trace_file-on-11g/

  Aman...

• Question about the Java Support Oracle professional

  We are an ISV in the Japan. We have products of commercial software that runs on the JRE distributed with our applications.
  The JRE bundled with our application include JRockit and, sometimes, our customer of the unannounced JVM dumps core report,.
  asked to perform the diagnosis and the requests for clarification on exactly what part of our application has caused the dump.
  Unfortunately, we don't have expertise in the analysis of the problems of FMV and this is why we are not and we are looking for professional support, that we have.
  
  Our question is whether Oracle offers any type of professional support for ISVS regarding including JRockit Java virtual machines?
  If Oracle does, we would also like to know if we are eligible for the program they have, as we are located in the Japan.
  
  The Oracle Java support, hopefully that's what we need, does not seem to fall into this category, because the details of the support program.
  as we confirmed reading the FAQ document, deals with the named user licenses more and by processor, which were apparently to be purchased by the customer using our product.
  Ask our customer to purchase the subscription just to use our application doesn't seem to be an option.
  
  We would also like to note what our options are and other software companies to tackle the problem even how to manage any relevant question of JVM reported by their customers due to their applications on virtual machines Java runnig.
  
  A few days ago we send the message similar to what precedes to Oracle sales email address, but we did not have all the answers.
  Among the partner sales representative oracle actually told us the Oracle Java SE Support enough that we are concerned, that's why we bought the subscription for 1 year for nothing and now we cannot get a refund from Oracle.
  
  Any response is appreciated, thank you.
  If you are an ISV, please let us know your opinion.
  
  Haruhiko Nishi

  You are asking in the wrong place. This is a user forum. I suggest that you contact your local Oracle Office. Locking this thread.