Order by e-mail Held - is it a scam or not?

I ordered a XPS 13 on the Dell site us. An hour after that I placed my order, I received an email from "Order Held" informing me that Dell could not process my order due to invalid or missing credit card information. They asked me to call 1-800-571-3355 Ext 41-61285 in order to obtain the missing information.

I checked with my credit card company and they said that the payments to Dell was through. The status of the order on the dell website now is "In Production".

Is that what this e-mail "Command Held" trustworthy? Or is it a scam? In addition, what is the real status of my order?

See you soon

Hi Sybook,

Thanks for posting on the Dell Community.

More probably it comes a call legitimate. Dell does not charge visitors until it makes the device delivered, so if the Finance Ministry could not verify your payment method, then a "shim" would be on the agenda.  Unfortunately, the order will cancel in a few days if the hold is not released.

When you contacted your credit card company, what is seen is a reserve placed on the card for the amount of the order, but the map is not loaded until it is delivered.

Please go through the process of checking with financial management so that the order does not cancel. If you want me to check the status of your order, please contact me private.  Thank you.

Kind regards
Robert

Tags: Dell Products

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