OTP-S390 - issues with Amazon instant video bonus?

For 2 weeks now, I think that after the update to the newest firmware, I have massive problems play via the video player Sony Bluray with Amazon premium instant stuff.

I did some troubleshooting and I came to the conclusion that it is either the cable going to the focus in my cable modem or the drive itself.

I can read the same videos very well without any problems on my computer on the same internet connection which provides the connectivity of Bluray player.

The real problem is I'll watch a show, in this case, Fringe season 2 in HD - and it stops just at random play. I can stop and start from where I left and it will either work or it won't. But I can go right to my PC and launch an episode and watch it completely thorugh without problem.

It's going to be a fix for this anytime soon? Is anyone else having problems?

Hi Chris,

Welcome to the community of Sony!

Make sure that this latest firmware update has been installed in the Blu - ray player, because it can improve the performance of the Internet functions. You can find information about the last update of firmware in the Sub page:

http://eSupport.Sony.com/us/p/SWU-download.pl?MDL=BDPS390&upd_id=7741&os_group_id=6

Also, try the steps on the below technical support article:
https://us.en.KB.Sony.com/app/answers/detail/A_ID/33377

In addition, this problem has been reported to occur with certain movies from Amazon Video on demand (VOD) that are more than 202 minutes in length. Movies stop playback after 202 minutes. According to Amazon, the problem is caused by the way that video content is encoded. Amazon is being contained affected re-encoding.

If the problem persists, try to remove the link and reprint of the Amazon of the Blu - ray player links. Steps are mentioned on the technical support article below:

https://us.en.KB.Sony.com/app/answers/detail/A_ID/32177

https://us.en.KB.Sony.com/app/answers/detail/A_ID/32066

If the problem is not resolved, I suggest you contact Amazon support team.

If my post answered your question, please mark it as "accepted Solution".

Tags: Sony Products

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