"Out of paper" message on C 4280 all-in-One printer

Dear HP support,

I use an Apple iMac around 4 years.  It uses OS x 10.6.8.  And the version of the HP printer utility software: 5.8.0 in conjunction with the software HP PhotoSmart C4200 series supplied with my printer.

After turning on my Mac and turn on the printer, I hear a sound of wrinkle the paper.  With the help of my manual I opened the front and back panel to get a paper stuck; None is visible.  As directed by your video website on my printer, I checked the print rolls in the back and they are clean and free from rolling.  The "2nd set of reels deeper inside mentioned in the video do not seem to exist in this printer model I've seen no where in it with a bright flashlight.  The rollers on the rear door printer are also free - ride clean and 'elastic '.

I tried to print a Test sheet using the HP utility.  Loaded into a sheet of 24 lb paper ordinary inkjet hammers I always use.  Pushing in gently until it stops as always.  Then click on the "Print test contact" button on the screen.  Then received on the printers screen and on my Mac is a message "on paper."  No printing.

Check my printer printing is not paused there either and there is no jobs waiting here.  In addition, according to the video on HP page my printer, I did a printer power cord removal, reset for 30 seconds.  The printer came back later and didn't report any errors.  Tried to print the Test Page using the above procedure previously; no impression and got the "Out of paper" message again.  Please note that I usually ALWAYS print just a sheet at a time, rarely even 5 sheets in both.  Yet he refuses to start.  This makes printer as usual noises when turn on so I know not the printer is not "dead" or locked inside.  It CAN Scan photos in files, even if it cannot print anything.

At this point, I think I've tried all that a consumer can do as well as anything in the manual and video.

Any ideas or suggestions?   BTW I DID do a search for this problem, especially for my printer model and found nothing.  I don't know if all other HP printers are similar to my model so I don't know if their corrections apply to my model.

-M. "Rob" Barnett

I have the same problem with my printer and rady to abandon

Tags: HP Printers

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