Re: scanner failure hp 4280 all in one printer scanner copier

Can someone help me please?

I have a HP Photosmart C4280, which will print but will not scan when you use it with my Mac from Apple.

I looked at different positions and have installed, removed, re-installed.  The Mac sees the printer and the scanner sees too.

This morning the printer decided to print in miniature so that everything I print you need a magnifying glass to read. It's so aggravating circumstances.  I tried to solve this problem, but have failed miserably.

Any suggestions would be welcome.  Thank you!

If you are using snow leopard and have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt Cmd and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now run a software update.

Finally, download and install the "Full Featured" driver and software from the "Support & drivers" link at the top of this page.

Tags: HP Printers

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