P2015dn: p2015dn does not print right

P2015dn is attached to the network of 192.168.1.124 by switch.  Worked very well for many years. Yesterday I managed to print a document legal and duplex, no problem. Then he left being able to take the legal status of another bar document and only prints the top who has letter size paper in it, no matter if the document is in legal format (i.e. in word).

I tried to reinstall the drivers (originally 5th PCL) but have also installed the latest download of HP PCL5.  PCL6 driver does not appear to be the correct capacity for this printer (IE not automatic duplex - only manual where you will need to return the paper), so I'm not going with the PCL 5 driver that auto duplex, but only use the top tray (letter size).

Have tried to adjust the selection of paper to printer Auto Select and select automatically.  Makes no difference.

Curiously, for another computer same (hardware wise) connected to the network, no problem with them pick up the appropriate tray.  Preferences have paper selection to select automatically.

I spen over 4 hours on this issue so far and have exhausted all the ways that I can think of.

Someone on this forum can help me please.

Thank you

Garry

Hello...

Thanks for your reply.    The high trya on the page is not switchable onthis printer and such that mentioned, another computer can print from it no problem.

Don't you know... I post a call for help, then after one last attempt while waitng that I managed to make it work.

I'm sure I've done this time-out has been something I've tried before, but this time working.

If the TSRI has deleted the printer in printers and devices, then uninstalled all the PCL drivers using the print management feature.

Unable to remove the leaning one last verse the printer remove after a reboot.

After the reboot...

removed all ports showing with the IP address of the printer... There were several... 124, 124_1 124_2 etc.

readded the printer as your network after scanning for it.

I chose to use the PCL6 driver (where he get it I don't know.)

reinstalled an old PCL5 driver.

change the driver associated with the printer via the advanced option in the printer properties... new pilot

selected HP in the list of printer manuafacturers and scroll to the bottom of the list and chose just installed the driver.

This seemed to fix this time even if I tried the same thing before.

in any case, its all working now, so I'll mark this as resolved.

Tags: HP Printers

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