Page stuck in memory can it reset computer

I have a page stuck in the memory of the computer. It does not show the printer, and close the computer market does not clear it. I have also uninstalled and reinstalled the software and it always comes back. The printer prints the top of the page and then this hinders. I can't use this utility, because it says that the printer is busy.  I would try to return the computer to factory settings, for who would erase the memory.

Any help would be appreciated.

Thank you

Printer Officejet 4660

USB connection

Sony laptop computer running Windows 7

Thank you

Mark

Hi Mark,

Yes, delete the Shockwave files, and then restart the laptop and check again.

Kind regards

DP - K

Tags: HP Printers

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