Pages Web will no print in HTML after you uninstall AOL

I uninstalled AOL on my friend's computer and since she can't print a web page in WYSIWYG... only HTML.  Other things that have changed are when you print documents that they have been miniaturized in the upper left corner of the print and email was also printed in HTML.  I managed to solve these problems.  Chatted with the 'expert' (Yes, good!) to HP (in India) and he just continued to insist that the printer was not the problem.  She has 2 printers attached to his computer that both worked perfectly before.  Can someone help me help him?  I've considered to remove and reinstall the disk for two printers drivers.  AOL has total a... holes, telling him that she would have to pay to uninstall their program from his computer.  She is a senior and not too computer and has been used for the just by clicking on the little printer icon and have all come out of the printer no matter what she chose.  I'm really tired.  Any help would be greatly appreciated and if you are driving distance between Cathlamet, WA... I'll make you a cake!  =)

 

Thanks in advance,

~ M ~

I answer to hopefully help someone else with this problem in the future.  I did unplug the printer, remove the drivers HP and peripheral programs, i.e., fax, scan, photo, etc.  Then I reconnected the printer one at a time and followed the instructions to reinstall the drivers and other software on the disks provided with each printer HP.  All works fine now, and since no one answered my call, I bake this cake!

Tags: HP Printers

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