Paid for a subscription to a full year but all programs down for 2 days

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• When I try to download CC or PS I get an error message. I paid for CC day before yesterday; restarted, etc.

  When I try to download CC or PS I get an error message. I paid for CC two days ago and always doing this to me. I rebooted several times with the same result.

  This is the message:

  We are sorry. Something seems to be wrong on our end. Please try again later. If it continues to fail, please contact . customer support

  Hi zelsha,

  Please try to download from the direct link: http://prodesigntools.com/adobe-cc-direct-download-links.html.

  Please follow the very important instructions before downloading.

  Kind regards

  Romit Sinha

• I paid for the subscription student throughout the year, but I wonder to subscribe again after 3 months

  Hello

  I subscribe to the CC student and teachers for 70NIS monthly edition about 2-3 months ago. However, today, while trying to start work with the InDesign, I received a massage that my subscription has expired, even though only 2-3 months. How is it?

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I was paid and creative Cloud student and teacher edition (one year), but all the apps are still asking for license

  I need help, please! need for applications to study in a hurry.

  Hello

  It seems that your product is not activated due to technical problems on your side.

  Please try out the following links

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Solve the common activation Adobe Creative Cloud (login) and questions (disconnect) disabling or error messages

  Troubleshooting of Activation creative cloud (solved 99% of the questions)

• I bought a licenses, but all programs on the clouds are for trial.

  IM connected to the desktop app and can't seem to find the problem. I spent a lot of money on this plan.

  I really appreaciate for help. Thanks in advance.

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I bought my code and subscribe to publishing CC student and Professor (a year), but all the products that I have installed are still testing, what continues?

  I have followed the instructions, checked my email because the ID Adobe and Adobe CC, assured that I would have access to full versions of adobe products, but still they are installed in the trial. I am currently using MacBook Pro.

  Creative cloud download & install How do I activate/redeem Redemption Code CC Adobe

  Hi Denzel,

  Please see the below help documents:

  Creative Cloud applications unexpectedly back in the test mode. CS6, CCM

  Using redemption code

  Kind regards

  Sheena

• I have updated my subscription on 24 November and paid for a full year in advance, so why am I emails 5 days later telling me that my cloud subscription has expired?

  I paid for a full year, on 24 November. When I connect to my account on the Adobe website, it shows that my creative cloud pass does not expire until next year. So why am I (the last one this morning, 11/29) emails telling me that my subscription has expired and I have to renew it?

  Together, Adobe. Is this typical?

  Hi Steve,.

  After checking the details of the subscription on your account, I saw that you have recently placed a new order and cancelled another. Emails are the conformation of the cancellation of the order on the other.

  Kind regards

  Hervé Khare

• Keep getting my trial expired notice after that I paid for 1 year subscription last week how license or solve this problem?

  Keep getting my trial expired notice after that I paid for 1 year subscription last week how license or solve this problem?

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• How do I pay in advance for a full year at a time if my plan is: annual, paid monthly?

  How do I pay in advance for a full year at a time if my plan is: annual, paid monthly?

  Hi Anton,.

  In the annual documents, paid monthly you won't get an option of prepayment for the whole year.

  You must change your annual plan, postage paid.

  See manage your Adobe Creative Cloud membership

  Update or change your plan of Adobe Creative Cloud

  and if you n ' t see the option there, then Contact Customer Care .

• Hello I have PC and pay monthly. We are a small company. Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: the

  Hello

  I have PC and pay monthly. We are a small company.

  Question 1: For two years I have a full subscription to Adobe all programs. But the other day I would open an another user InDesign documents and could not open this with the error message: "the document is done a new version than my version of InDesign. How should I do to upgrade my version to a version more recent?

  Question 2: I already have a license to use the software on two computers. Am I not allowed to use the same version I've taken down on adobe.com til two computers or terms here.

  Sincerely

  Stefan Svensson

  Hello

  Please see update requests in your desktop CC application.

  CC Adobe license can be activated on 2 machines using the same Adobe ID, but only one at a time.

  Reference: licenses and terms of use | Adobe

  Kind regards

  Sheena

• My Adobe ID says I don't have a free subscription, even if I paid for a full subscription.

  In October I paid for one 'Adobe Creative Cloud 1 year student membership "and got an activation key to use it. Recently, I had some problems with my hard drive and had to reinstall everything on my laptop. When you try to reinstall the creative cloud on https://creative.adobe.com/educard/wah he told me that I had already used my code, I did in October before my hard drive broke down. So I thought that I could just download creative cloud and everything would be fine, but I got the message that I could use only tests because no subscriptions were found. Then I looked on accounts.adobe.com and saw that there he also says that I only have a cloud creative subscription. I only have 1 account, so I use no doubt the right.

  What can I do to reuse my actual subscription instead of just the trial?
  

  Hello

  I checked your account and membership of the CC under this Adobe ID is suspended.

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• I paid for a year with the full creative cloud but can't find p´the program to download

  I paid for a year with the full creative cloud but couldn't findthe program to download

  To start https://helpx.adobe.com/creative-cloud.html the Cloud

  -Installation, update or uninstall and launching after installation

• Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Hello

  Please see - download and install Adobe Creative Cloud applications

  You can browse Download Adobe Creative Cloud apps | CC free trial Adobe to download the creative cloud desktop application.

  After you download the creative cloud desktop application, you can download InDesign CC through it.

  Kind regards

  Sandrine

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• How can I get from a trial version to a full version of adobe products when I paid for a subscription

  How can I get the license number to activate the full versions of adobe products from the trial to the full product using cloud subscription [tion

  If you have paid for a subscription, try to connect to / in to the desktop application to reset: https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  If this does not help, try the steps of connectivity (especially the hosts file) here: helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Solution 2 can also help: helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  Contact Adobe technical support if you have any questions: helpx.adobe.com/contact.html