I paid for the subscription student throughout the year, but I wonder to subscribe again after 3 months

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• Paid for a subscription to a full year but all programs down for 2 days

  Hi all

  I would like to know if I experience of inactive programs (all except Adobe XD) because the Adobe servers side is messing around with my subscription and I tells me that it will be fixed in 2 or 3 days, I get these days use return which is lost? You see that the problem is not on my side but from the side of Adobe? My subscription shows active and unpaid, but I can't open Illustrator, Photoshop or any other program. I had 2 sessions of chat with useful agents assuring me that they are working on the problem. My problem is that I have paid in full and may not use the product I paid for. These days will be back to me on my account? Adobe has all policies in place that helps their customers paying out when it is not the fault of the customer?

  Screenshots attached errors that I receive and the proof that my membership plan is actually active. I am officially down almost 48 hours now and can't do any work so I lose productivity as a result of an error on the side of Adobe.

  

  I'll take these degenerate cases.

• I paid for the product, but it is still a demo! And I've paid twice!

  I paid for the product, but it is still a demo! And I've paid twice!

  [moderate]

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you

  Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you

  A cloud subscription is linked to the Adobe ID of the person who purchased the subscription

  YOU can install and activate on 2 computers, but two activations cannot be used at the same time

  If you give your sister your credential, you can not both use your subscription at the same time

  Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html

  -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0

  -Windows or Mac has no importance... 2 on the same operating system or 1 on each

  -Two activations may NOT be used at the same time (noted in the link above of the license)

• Just got registered and paid for the cloud, but said my ios 10.6.8 is not up to it - how make it past this?

  Just got registered and paid for the clouds, but it now says my ios 10.6.8 isn't it - how make it past this? Is there an older version that I use, and if yes, what should I do then? There is no weekend help...

  Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  - and if you have Cloud application manager 2015 https://forums.adobe.com/thread/1906752 of difference

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

  Or, update your Mac to a new operating system

• I just paid for adobe Creative cloud for the year, but I can't download anything, but the version track even if it is on the same adobe account and my payment went through?

  I just paid for adobe Creative cloud for the year, but I can't download anything, but the version track even if it is on the same adobe account and my payment went through?

  Hi Amy

  Refer to the applications Cloud Creative back in test mode after an update until 2015 for CC

  Thank you

  Varun

• I paid for the product, but I don't have a serial number

  I paid for the product, but I don't have a serial number. What should I do?

  Hi Lynnslf38,

  Please see the help document following on "how to find the serial number of product purchased Adobe."

  http://helpx.Adobe.com/x-productkb/global/find-serial-number.html

  I hope this helps.

  Please let me know if you have any other questions.

  Kind regards

  Sumit Singh

• I paid for the AE, but I still can't use it?

  I paid for AE yesterday, but I still can't use my software

  Help, please.

  Yun He

  you meet the specifications (in particular, you have a 64-bit operating system)? System requirements | After Effects

• Hi, I installed the creative application of cloud on my desktop and when I click to download photoshop and lightroom, it will give me only the possibility of a trial. Please help because it's getting very annoying now. I have paid for the product, but can

  Hi do not know how it works?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Why can I not use office (trial expired) even if I paid for the subscription?

  I just bought the subscription student and teacher a year ago 10 minutes, and when I open Photoshop and Flash it does not detect that I've already paid for the subscription (trial has already expired). Any help would be appreciated, I'm sorry if this has already been posted. I have not received an email confirming my purchase and I signed as long as the same ID adobe like when I paid for the subscription.

  Hello

  I can't pull the top and recent details of the order with the email address used to log in to the forums. Could you help me with the order number, I can check in the system for you.

  ^ Ani

• Paid for the subscription and is written in LK - trial version

  Paid for the subscription and is written in LK - trial version

  Number: 14.03.2016

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello! I paid for the subscription, but when I tried to install Photoshop Creative Cloud, it does not recognize my subscription.

  A few days ago, my Photoshop trial ended. So, I paid for annual subscription which includes Photoshop and Lightroom.

  The payment is completed, as shown in the email Adobe sent me. (I used the same email I used to log cloud creative).

  I open the Photoshop application again and clicked the licenced software. But he says that he has a subscription.

  What should I do?

  Thank you. We hope to get answers quickly. I need it quickly

  Ellisya

  < < personal information deleted by MOD > >

  Hello

  Please see Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?

  Hope that helps!

  Kind regards

  Sheena

• Support the contact - person I'm trying to communicate with a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page to contact technical support is a labyrinth and continues to loop back to the sa

  I am trying to contact a person that I paid for my subscription to the CC and it is to show that I have not bought the product.  The page contact technical support is a labyrinth and continues to loop back to the same place without giving me any contact information! Help, please!

  Move the debate towards Adobe Creative cloud

  We have checked your account details, we see active participation of Photography Photoshop program.  Please make sure that you are connected with correct Adobe Id to Adobe.com to get it. You can check:Adobe Store | Order FAQ and your online payment

  To install Creative Cloud app - https://helpx.adobe.com/creative-cloud/help/install-apps.html, you can also Learn how to enable or disable Adobe applications from here.

  Kindly let us know in case you have further questions on your membership.

  I hope this helps.

• I paid for a subscription to 299 rubles for 3-4 days. When you try to load the Photoshop license "subscription not found" report

  I paid for a subscription to 299 rubles for 3-4 days. When you try to load the Photoshop license "subscription not found" report

  It is the main cause of the problem, entered URL Adobe with loop back address, thanks to which the activation request is unable to reach the Adobe activation server.

  We need to reset the Hosts file or manually remove entries from the hosts Adobe.

  You can check the link below. :

  https://support.Microsoft.com/en-us/KB/972034

  Let me know, if you need assistance.

• Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Help? I paid for a subscription for 1 year at CC and downloaded fine on my iMac desktop, but no InDesign download not on my MacBook. I installed the app manager and when I click on download, it's right there saying 'Download InDesign now.'

  Hello

  Please see - download and install Adobe Creative Cloud applications

  You can browse Download Adobe Creative Cloud apps | CC free trial Adobe to download the creative cloud desktop application.

  After you download the creative cloud desktop application, you can download InDesign CC through it.

  Kind regards

  Sandrine