Palm support

Similar Questions

• Why have we not 'Forums to Support Palm' application in the App Catalog?

  Whenever I have a problem with my pre, I reached my computer to access this forum. It's my bridge here, why don't we have an application (like craigslist) for the "Palm Support Forums" in the App Catalog?

  Pre is a multitasking phone and he can handle, I can't really compare pre to any other phone for this feature, . My point here is while browsing in a map, we can apply these settings in the other window/plug.

  Anyone think it's a possibility in the near future?

  Wish me luck.

  I know that there are a lot of people just by using the web application to be connect/browse/post here.  I'll see about making a suggestion about an 'app '.

  

• Be careful with the support of Palm

  I had a Palm T3 and send it for repair to Palm support, they charge me $ 230 can$ for repair or Exchange with a Palm T3 renovated! It takes a month before receiving a palm Tungsten E2 (incompatible with the T3 cradle). The E2 is half the quality of my old ((E2: 32 mb, 200 mhz, écran plus petit etc.) T3 and T3 64 MB, 400 mhz, bigger screen, voice memo etc.)) I want to just send the E2 return and refund but Palm support will give me no refund!  So I have an palm E2 I want and also I can't use it because I do not have the cables of synchronization and load, anyway I won't son because I don't pay for a Palm E2 and I don't want the Palm E2!

  Also the new E2 Palm he sold $ 229 on the Palm Canada store! The same price of my repair order...

  Palm stupid me with that and I'm really disappointed!

  So everyone be careful with palm support, they could do th same for you!

  Today, I speak with a corporate customer relationship technician of Palm and is 10/10! He was really polite and for the first time, I felt like someone listen to me. I talk with a person who knows his product (he don't try to bull * beep * me and acknowledges that the Palm E2 is not my T3) it gives satisfaction deserve a customer of a company of big and responsible as Palm!

  Corporate customer relationship of palm understand that needs of their clients and they treat me with respect. We finnally came to an agreement and I am very satisfied.

  So remember if you can not have a solution with the help of the Palm, continue to fight against your point and someone somewhere will be heard you and listen to your problem

  Corporate customer yet thanks for t Palm for listening!

  And thanks to the forum too, for help and support...

  Message relates to: Tungsten T3

• Migrating from Palm TX to Palm T5

  I use a Palm TX for quite a few years.  Its screen was slowly losing the touch sensitivity, so I replaced the screen.   The replacement screen was a little better and went even faster in the downhill.

  I bought a Palm T5 thought that I could copy the data off my TX on the T5. I didn't know that they synch with different versions of the desktop (6.2.2 for TX) and 4.1.4e for T5 that store data differently.  I was able to export/import notes service, but when I tried to do the same thing with lists of calendars, tasks and contacts, I ran into all kinds of problems ranging from 6.2.2 refusing to read the (calendar) data or import incomplete data (Contacts).

  I tried to synchronize with Outlook 2000 to transfer data, but with only partial success.  I tried several variations and will not try to transmit the results here.  Part of difficulty is the constant need to reload 4.1.4e or 6.2.2 to synchronize with one or the other Palm.  I don't seem to be able to load the two charges on the same computer.

  I need to start over and I'm looking for some advice on how to proceed.

  Thank you

  Bob

  Yes, you must install the update 1.1 of the Palm support downloads. I don't know if any unit T5 actually shipped with it pre-installed.
  
  On the question of if your device needs her:
  
  1 create a new note.
  2. write a cursive lower case 'L' followed a point, followed by the number 9
  3. This will result in a date that will read '2005-06-03 13:38 ' if the 1.1 update is installed. If the date is earlier, install the upgrade.

• Palm Pre cannot do timed Pause or break closes in a dial string. (e.g. online access to the Conference; Access voicemail; NBR of 10 digits, pause, spindle)

  I called Palm support who told me to use commas for 1 second pauses, even if this was not documented any where ever I could find. After thanking them and hanging up I tried. It does not work. Commas are deleted as soon as you click DONE to save the changes. I called Palm, with the same number of tickets, and they have reproduced the problem. 18 hours later (as promised), they called back to say there is no work around, but software engineering focuses on this offer in a future update.

  Now, I can not access voicemail (1) Office, with House (2) answering machine, voice conference lines (4) (3) cable phone that requires entry of a PIN; (5) launching my own conference for others to compose in bridge.

  Those are often used while I'm driving (auto speed) 1 access key to an integrated chain of 24 characters with 2 breaks is a huge requirement for safety and convenience.

  This will be a major issue for the business users and the fix should be in the next push of software. This cannot be considered a new feature request, it's a bug. Even in charge think commas should work. This seems to be a mistake to design and test.

  [Later note: Although there is an open ticket to Palm, I have also posted here in the hope others would chime if this feature is important to them.] Visibility + Votes = pressure + interest = fixed sooner?  ]

  Features of technology of the Palm Pre are works perfectly for me. I don't know how something this basis exceeded the testers.

  Have you tried 'P' for break?

  Just curious...

• How can I install and synchronize my old palm tx handheld on a new laptop computer?

  I need to get my old palm tx handheld information and put it on a new laptop.

  Hi Fi Sh.

  ·         What version of the Windows operating system is installed on the computer?

  You can check if the following items to help you.

  Palm support: Palm TX - HotSync troubleshooting: start here

  Palm support: Palm TX - HotSync under Windows XP (part one) (See also part 2 and 3 at the end of this article)

  You can also contact the Palm TX technical support for assistance.

  Support Palm TX

• Palm Zire 71 works only with Windows Vista

  I recently updated a program that I use on my desktop and sync with my Palm Zire 71. To get the new update on my Palm, I tried to use Palm quick install. I believe that this does not work with Windows Vista!  What are my options?  I don't know how to get this update on my Palm so that I can synchronize my data between my desktop and Palm Zire 71. Any suggestions for this?

  Have you tried right clicking on the shortcut to quick setup, or the .exe and select "Run As Administrator"?

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  This could be a useful resource too.

  Palm support
  http://KB.Palm.com/wps/portal/KB/common/article/44532_en.html

• Driver for palm tx handheld

  I need help to find a driver for my palm tx sector palm pilot trustworthy.

  http://KB.Palm.com/wps/portal/KB/na/tungsten/TX/unlocked/home/page_en.html

  Try Palm support.

  See you soon.

  Mick Murphy - Microsoft partner

• Palm m500 & Vista 64-bit

  I have a Palm m500.  I recently bought a new computer that is running Windows Vista Edition Home Premium 64-bit.  I downloaded 4.1.4 and 6.2 drivers upgraded, but my Palm and computer will not synchronize.  When you try to load the drivers, it breaks down, can not find them.  Any suggestions?

  Hello jperl, welcome to the Palm support community!

  Your problem has been reported several times on this forum.  The problem is with the fact that there is no USB driver for Vista 64 - bit Windows and Palm.

  Take a look at the many "sticky" posts at the top of this section of the forum for a few suggestions.  You may be able to sync via infrared, as owners Z22.  It will be the purchase of an international registration "dongle" If your computer is not equipped with an IR port.

  Palm Inc. does not even have the rights to Palm Desktop more, so don't get your hopes for a fix or a solution anytime soon...

  WyreNut

• How can I remove an account from synergy, Palm across the profile

  I have reported this Palm support, but I hope that someone else has seen cela and knows the answer (Hardbeatz, this should be easy for you).

  I let someone else connect to their facebook account on my pre +. He immediately put all his contacts in my contact list. Not what I wanted. So I deleted this account in the Facebook application, in the address book application and everywhere else, I could find a reference to it.  However, when I "sync" my Palm profile, this e-mail address continues to appear and returns the error that he uses an invalid password (Fortunately he didn't remember". So, whenever I have sych my profile, I get this error.

  Coincidentally, I got a replacement pre + a few days later. So I activated the phone and it continues to show that email address when I go through the process of"premiere". I ran doctor OS, twice. I did the reset/full erase, twice.

  Every time I have "sync" my contacts with my Palm profile, I get this "incorrect password" for the other person's facebook account. Really? Where that little info?

  It isn't on my profile page palm, not in my facebook client, not in my address book...

  I spent a few hours talking with a person well-informed VERY to Palm support. He opened a ticket because he couldn't solve it.

  OK, I have the solution and I must say that I am surprised at the answer (and not in a good way).

  It turns out that synergy will be integrated into the accounts without asking. He sees no difference with an additional e-mail address and someone using their email address to check facebook from my phone.

  Palm note: It is a horrible and dangerous and quite unexpected. It is essential that synergy wonder if I want to do this before you take this step. I had more than 500 new contacts of a person with my phone for 30 seconds. And I got constant actions of backup or automatic and manual synchronization error messages. Nice to wake up to the error messages. This behavior is a bug. Behavior wrong and undocumented. Until fix you this, there should be a label on every new phone that says: 'be careful, never lend this phone to anyone, unless they promise to do nothing more than to make telephone calls'.

  Solution: It is in fact just as crazy as the problem, in my humble OPINION. When someone connects to the facebook app, synergy adds this e-mail account to 4 applications! A reasonable person would assume that a remove the e-mail account of the FaceBook application that would solve. In fact, it was smart enough to delete contacts 500 +, he shot on the unwanted FaceBook account. But imagine that it would also add this account to 3 other applications? Although it adds account 4 apps, it wasn't smart enough to REMOVE IT from these applications.

  Go to more than 3 applications. Photos, address book and calendar. Once you have deleted the email address of these 4 (Yes 4) apps, the problem is resolved. WUH? I had already done. Then I went to a replacement phone, and apparently not all of those changes when this is stated in my Palm profile before I activated the new material. So he put those references into every time I reset or "doctored" the phone. When I re-trace my steps, I found that the e-mail account was back in the calendar, even though I had removed it several times.

  Palm support had me once again, remove it, then run a manual backup. That seemed to make the deletion permanent.

  In the application (at the top left of the screen) menu, choose 'Preferences and accounts' to remove the rogue e-mail account. Delete this email account in FaceBook, Photos, address book and calendar.

  I don't have the courage to let someone try it with other guests of the social network, MySpace, or Twitter, but I hope that they behave in the same way.

  Moreover, Palm support this increased rapidly and has been VERY helpful to understand this. It took them a while to understand it, but they kept the call and try things until they got it. I'm surprised, it was not documented somewhere, but I'm really impressed by how much they knew. They did a great job! Kudos to Palm support!

  I hope this helps others, and I hope fixes Palm synergy runaway nature and provides a more granular control on what she accompanied...

• my trusty Palm 750 (at & t) used to synchronize with Windows 7, 64-bit.

  original title: Palm Treo 750 GSM Smartphone

  Looks like my trusty Palm 750 (at & t) used to synchronize with Windows 7, 64-bit.

  It is understandable and disappointing.

  Is there any kind of emulator-type of a solution to synchronize?

  I ask because I don't have a data plan and need the cable to maintain contacts and calendar on the terminal entrances.

  Thank you

  Mike

  Hello
  
  I suggest you contact your hotline and check if it helps.
  
  http://palmsupport.org/Palm-support
   
   

• Installation of Palm Desktop on Windows 7

  Initially, I tried to install from the CD that came with my Palm, but when he could not find the device drivers for my Palm Centro, which I've had for over a year, I uninstalled Palm Desktop, downloaded the latest version on the site and tried to reinstall again.  In both cases, the device drivers cannot be found and I don't know what to do, this is why I am contacting you today.  Please help - I hate having to get rid of my Palm and go to iPhone just because you guys are not all compatible with Windows 7.

  Hello OntarioWineDiva, welcome to the Palm support community.

  Your question gets asked on a daily basis here, so we have a 'sticky post' set up to offer a solution.

  Please see the posts at the top of this section (with gray background).  There is a heading "instructions of Win7 and Vista HotSync here...". »

  WyreNut

• Problems installing PALM Desktop on XP

  I recently bought a PALM TX to replace a Tungston T.  After a few minor problems, it installs successfully on my work laptop.  Then I tried to install it on my desktop (XP Home) home PC and have experienced significant problems.  Following the Start Here guide I plug my TX before I loaded the software, but the system gave me "unrecognized USB device" constantly.  I started the installation of office, but after a few screens (download far from over), he fails a reboot (I tried this twice).  I disconnected the TX and restarted the installation and it went in the right order.  Computer has expired when I arrived at the stage of 'Synchronization device', I connected the TX and the "unrecognized USB device" came again and when I hit the 'sync' button nothing happened.  In addition, I noticed that the Hot Sync icon installed in the right hand bottom of the screen as it was supposed to.

  I uninstalled the software and tried to restart, reinstall, and even tried to install it from the downloads on the PALM page, including an option 'repair' installation problems.  Nothing works.  And of course it is there nothing on the PALM page: installation problems or even a way to the problem of PALM support by e-mail.

  Is it possible to get this figured out?

  Well, the OS is XP Home.  OK so here's the solution I guess... After trying various scenarios that did not work, I tried just not worth trying to get the new Palm Desktop to work with my TX.  So I unplugged the sync cable.  It is then that I noticed that I had plugged the new sync cable into the USB port to which my old cradle used.  This USB was one that came with my system that is about 4 or 5 years (I think it is called Technology USB 1).  However, I have also a new USB 2 card in my system so I decided to give that a try... and it worked.  The system immediately recognized the new TX and everything worked fine after that.  So I guess the lesson here is that the newest Palm requires the latest USB technology even if I've seen that in any of the documents.

  And thanks to those who tried to help me with this problem.  It's really appreciated.

  Message relates to: Palm TX

• Palm M500 will work with Windows 8?

  Original title: M500 and windows 8

  My M500 will work with windows 8.

  Hi Chuck,

  Palm 500 is not compatible with Windows 8. To check, click here.

  For more information, see the link.

  Get your applications and devices in Windows 8

  I suggest you contact Palm Support for assistance.

  It will be useful.

• Palm Pre crazy symptoms: 'phone in offline mode', won't charge battery, won't start, message error "an error has occurred that cannot be resolved.

  This is a long description of a series of problems with my new Palm Pre. You can search text to find your specific problem. There is no solution in my post. Looking for possible answers in future responses.

  I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone was working fine. Last night I plugged the phone and updated the operating system. After, I've selected "Done" and went to bed.

  -First set of questions: 'Phone offline', will not charge battery.

  In the upper left corner of the phone, there is the message "phone offline. Although the phone was in charge all night, it reads "battery of 26%. I called the general number of on the Sprint tech support and we tried the following things:

  (1) the phone reboots (press on and hold the power button / stop, then select 'Disable'. After setting down, hold down power button / power stop.)

  (2) to reset the phone (several ways - call tech support so that you do this properly)

  The individual Sprint and then sent me to another tech support person, likely to level 2.

  -Second series of questions: message error "an error has occurred that cannot be resolved;

  #2 Sprint tech support person had me also to restart and reset the phone in a number of ways. In his own words 'we tried all the palm pre stuff I know' and whenever the phone was insensitive. Often, we received the message error "the phone is in offline mode. We did a full erase and after that the phone will not re-start is no longer. At this point, the error message came up saying "an error has occurred that cannot be resolved" that referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky with a translucent box on background with white text.

  #2 Sprint tech support person then me connected with the support of the Palm and the dance continued. Yet once, we tried a whole bunch of reset and restart and the erasure of the options. Palm support asked me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. Although that was the case he had hold the button "volume +" and connect the phone to the charger. This caused a USB symbol will appear on the phone. When the record was complete, I got an error message which could not run the file. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He me transferred to another person from Palm support that works with Mac users.

  Palm #2 tech support person advised me that I should have selected the download option 'mac' on www.palm.com/rom. I verbally walked him through the series of Web pages, telling him it is said that you need Windows (any version) or Mac (whatever version), but that at no time was there a possibility to download another WebOS doctor for different operating systems. After an exchange of views over she told me that she would have to have someone call back me tomorrow.

  -Third series of questions: phone stuck on the USB symbol.

  So for the moment, the phone is completely useless. Not fantastic. I started the mac on Windows 7 and downloaded WebOS Doc and received the same error message. I also ran Windows Vista virtually and received the same error message. Later this afternoon, I head into work to try the same thing on Windows XP.

  In the meantime, I got on this forum and found a thread that has provided a direct link to the necessary file:

  Palm.CDNetworks.net/Staging/ROM/webosdoctorp100ewwsprint.jar

  After downloading this file, I realized could totally be a virus, I was able to get WebOS Doc work on my computer. It took that I recharge the phone before, and now it's on the screen that says 'do not disconnect your phone' and the full file of 3%. Only... it was completed for almost 30 minutes to 3%.

  I hope that Palm will follow-up with me tomorrow, but I'm leaving on a business trip at 7:00 and I would love to have the thing work. All suggestions are welcome, even if you can just tell me how to get her think disconnected safely before my flight tomorrow. I want to get through security with my phone plugged into my laptop.

  Thank you.

  I picked up the phone at the local Sprint store and the sales ago replaced the phone. They were unable to understand what went wrong and, essentially, has declared a complete failure of the unit. I'm sorry that I'm not able to offer better news, but I hope that this info is useful to you.