Passport blackBerry locked out account

Hey all hope someone can help. For some time now I have not been able to connect to my BlackBerry account and my phone would not connect. I had lost my old email account. My son is connected to my account on my old phone, but it does not use it. With his help, I was able to change my email address and I can access my account online. But not through my phone. Because I can not connect, I can't guarantee wipe as protect is connected and log in does not work. I was reacking my brain for a solution without success.

I hope someone here can help

Thanks in advance

Can I do an reset secure through BlackBerry Protect Online. The reset my account

Tags: BlackBerry Smartphones

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